Senior Advisor, HR Knowledge Management & Operational Excellence

TSA The Salvation Army TSA; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A prominent charitable organization in Toronto is seeking a Senior Advisor for HR Knowledge Management & Operational Excellence. This role focuses on driving HR knowledge initiatives and improving operational performance. Candidates should have a Bachelor's degree in Human Resources and 3 to 5 years of relevant HR experience, with proficiency in Workday and ServiceNow. The target hiring range is competitive, reflecting market conditions and candidate qualifications.

Qualifications

• 3 to 5 years of relevant, deep HR experience.
• High level of confidentiality and integrity.
• Ability to work independently and collaboratively.

Responsibilities

• Lead the creation and publishing of HR knowledge articles.
• Develop and implement performance metrics and dashboards.
• Identify opportunities to streamline and enhance HR processes.
• Facilitate onboarding for new HR team members.

Skills

HR Knowledge Management

Process Improvement

Analytical Skills

Excellent Communication

Lean Six Sigma

Experience with Workday

Experience with ServiceNow

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Job description

Description

The Senior Advisor, HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives, operational performance metrics, and continuous process improvement. This role supports the development and maintenance of HR knowledge content, optimizes service delivery, and enhances onboarding and control processes within the HR Service Centre.

Key Accountabilities

• HR Knowledge Management: Lead the creation, review, and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs).
• Operational Excellence Strategy: Develop and implement performance metrics (KPIs, SLAs) and dashboards to monitor and improve HR service delivery.
• Process Optimization: Identify and execute opportunities to streamline, standardize, and enhance HR processes.
• Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times.
• Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements.
• HR Onboarding Support: Facilitate onboarding for new HR team members, including tools, technology, and ways of working.
• Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties.
• Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre.

Key Skills & Experience

• Bachelor's degree in Human Resources or related field.
• 3 to 5 years of relevant, deep HR experience.
• Hands-on experience with Workday and ServiceNow HRSD (Human Resources Service Delivery) platforms.
• Lean Six Sigma or equivalent process improvement training.
• Strong knowledge management and HRIS capabilities.
• Excellent written and verbal communication skills.
• Analytical mindset with process improvement capabilities.
• High level of confidentiality and integrity.
• Experience in dashboarding and performance metrics.
• Ability to work independently and collaboratively.
• Understanding of The Salvation Army's mission and values.

Compensation

The target hiring range for this position is $59,.23 to $74,.04 with a maximum of $89,.85.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Accommodation

The Salvation Army will provide reasonable accommodation upon request. Please email via Isarta if you have a need for any accommodation and we will be pleased to discuss this with you.