Senior Advisor, HR Knowledge Management & Operational Excellence

The Salvation Army; Canada; Remote; CAD 90,000; Full time

Job summary

A community service organization in Canada is seeking a Senior Advisor for HR Knowledge Management & Operational Excellence. This role involves driving strategic HR initiatives, enhancing onboarding, and ensuring continuous improvements in HR processes. Candidates should have a bachelor's degree in HR, 3-5 years of relevant experience, and expertise in Workday and ServiceNow. Compensation ranges from $59,571.23 to $74,464.04, based on experience and qualifications.

Qualifications

• Minimum 3-5 years of relevant HR or HR Operations experience.
• Lean Six Sigma or equivalent process improvement training.
• High level of confidentiality and integrity.

Responsibilities

• Lead the creation of HR knowledge articles in collaboration with HR CoEs.
• Develop and implement performance metrics and dashboards.
• Identify and execute opportunities to enhance HR processes.
• Manage HR control processes and delineation of duties.
• Facilitate onboarding for new HR team members.

Skills

HR knowledge management

Operational performance metrics

Process improvement

Collaboration

Analytical mindset

Communication skills

Education

Bachelor’s degree in Human Resources or related field

Tools

Workday

ServiceNow HRSD

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Senior Advisor, HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives, operational performance metrics, and continuous process improvement. This role supports the development and maintenance of HR knowledge content, optimizes service delivery, and enhances onboarding and control processes within the HR Service Centre.

Key Accountabilities

• HR Knowledge Management: Lead the creation, review, and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs).
• Operational Excellence Strategy: Develop and implement performance metrics (KPIs, SLAs) and dashboards to monitor and improve HR service delivery.
• Process Optimization: Identify and execute opportunities to streamline, standardize, and enhance HR processes.
• Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times.
• Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements.
• HR Onboarding Support: Facilitate onboarding for new HR team members, including tools, technology, and ways of working.
• Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties.
• Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre.

Education, Qualifications, and Experience

• Bachelor’s degree in Human Resources or related field.
• Minimum 3-5 years of relevant deep HR or HR Operations experience.
• Lean Six Sigma or equivalent process improvement training.
• Hands-on experience with Workday and ServiceNow HRSD (Human Resources Service Delivery) platforms.
• Excellent written and verbal communication skills.
• Analytical mindset with process improvement capabilities.
• High level of confidentiality and integrity.
• Experience in dashboarding and performance metrics.
• Ability to work independently and collaboratively.
• Understanding of The Salvation Army’s mission and values.

Compensation

The target hiring range for this position is $59,571.23 to $74,464.04 with a maximum of $89,356.85.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.