Senior Advisor, Generative AI Technology Adoption and Integration

Desjardins; Lévis; Hybrid; CAD 110,000 - 155,000; Full time

Job summary

Desjardins’ GEN AI Hub seeks to accelerate DGIG’s adoption of generative AI through governance, training, and scalable AI solutions. You will design prompts, develop AI agents, and collaborate across teams to deliver practical, safe AI-enabled tools in a hybrid work model.

You will balance technical work with training and user enablement, simplifying complex concepts for diverse audiences in French and English while contributing to governance and adoption tracking.

Qualifications

• Bachelor's degree in a related field.
• Minimum of six years of relevant experience.
• Experience in adoption, training, change management or helping teams integrate new practices and solutions.
• Knowledge of French is required.
• English proficiency at an intermediate/advanced level due to duties and collaboration with English-speaking partners.
• Proficiency with IT ecosystems, agile practices and DevSecOps principles.
• Proficiency with generative AI solutions including prompts, AI agents and specialized assistants.
• Experience configuring and developing solutions in Agent Builder, Copilot Studio, Cowork and Power Platform.
• Knowledge mobilization, cross-functional collaboration and continuous improvement.

Responsibilities

• Design and develop generative AI solutions tailored to business needs.
• Define user journeys, rules, sources and validation for reliable deployments.
• Document lessons learned and best practices for reuse and scaling.
• Identify and prioritize high-potential opportunities with business value and risk.
• Collaborate with business units to translate needs into practical, productive solutions.
• Plan and support implementation, including training and post-deployment support.
• Design and facilitate training and adoption activities for sustainable use.
• Explain generative AI concepts to diverse audiences in French and English.
• Support change management and measure adoption and benefits.

Skills

French language

English (intermediate)

IT ecosystems

Agile practices

DevSecOps

Generative AI solutions

AI agents & assistants

Education

Bachelor's degree

Tools

Agent Builder

Copilot Studio

Cowork

Power Platform

Job description

The GEN AI Hub’s goal is to accelerate Desjardins General Insurance Group (DGIG)’s adoption of emerging generative AI technologies by acting as a centre of innovation, expertise and governance in compliance with Desjardins governance documents on those technologies. Its goal is to explore and anticipate technological trends to prepare the organization for the rapid development of AI tools, while supporting the cultural shift and operational transformation. It does this by developing the skills of our teams; industrializing practices (acceptance testing, frameworks, guides and AI agents) to ensure that uses of AI are replicable and scalable; creating a collaborative ecosystem via communities of practice, adoption pathways and workshops; and maximizing the value of generative AI technologies in business and IT processes, in alignment with the organizational strategy. As Senior Advisor, Generative AI Technology Adoption and Integration, you’ll play a key role in designing and developing practical solutions powered by generative AI. You’ll be required to write and structure effective prompts, configure, test and develop AI agents and specialized assistants, and contribute to the development of solutions in environments including Agent Builder, Copilot Studio, Cowork and other relevant tools. You’ll need to balance your technical skills with a strong ability to simplify complex information, provide training, and support users to make it easy for teams to adopt solutions sustainably and integrate them into their workflows. In other words, you’ll help transform the Hub’s ideas into usable, relevant solutions that are aligned with DGIG’s priorities. More specifically, you will be required to :

• Design and develop generative AI solutions tailored to business and technology needs, taking into account the context of use
• Define user journeys, operating rules, knowledge sources and validation mechanisms as needed to deploy reliable, high-performance solutions
• Document lessons learned, design choices and best practices to promote the reuse and scaling of solutions
• Identify, analyze and prioritize high-potential opportunities by evaluating their business value, feasibility and complexity, as well as the associated risks
• Work with business sectors and multidisciplinary teams to translate needs into practical solutions that generate productivity and efficiency gains
• Plan and support the implementation of solutions, including documentation, communications, training and post-deployment assistance
• Design and facilitate training, support and adoption activities to promote optimal, sustainable use of generative AI tools
• Simplify concepts related to generative AI, AI agents, prompts and automation for diverse audiences, in French and English
• Contribute to change management and help facilitate a community of practice, while measuring adoption, benefits realized and opportunities for improvement
• Monitor emerging technologies and contribute to the development of practices, guides and methodologies that promote the consistent, sustainable and secure use of generative AI

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Hybrid

What you bring to the table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in adoption, training, change management or helping teams integrate new practices and solutions
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Proficiency with IT ecosystems, agile practices, technological solutions delivery and DevSecOps principles
• Proficiency with generative AI solutions, including prompt concepts, AI agents and specialized assistants
• Proficiency with designing configuring, testing and developing solutions in environments including Agent Builder, Copilot Studio, Cowork, Power Platform and other comparable tools
• Proficiency with knowledge mobilization, cross-functional collaboration and continuous improvement

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Information technology (FG)