Senior advisor, Federal Compliance and Client Experience, Collabria Financial Inc

Desjardins; Burnaby; On-site; CAD 98,000 - 146,000; Full time

Job summary

A leading financial institution is seeking a Senior Advisor for Federal Compliance and Client Experience. This role involves developing compliance strategies and liaising with federally regulated partners to ensure adherence to regulations. Candidates should possess strong regulatory knowledge and a client-centric approach, supported by extensive experience in the financial services industry.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Group insurance including telemedicine

Reimbursement for health and wellness expenses

Qualifications

• Minimum nine years of relevant experience.
• Experience in federal compliance environment.
• Advanced knowledge of key regulatory frameworks.

Responsibilities

• Lead Collabria’s federal program supporting credit union partners.
• Act as primary liaison on federal regulatory requirements.
• Monitor changes in federal laws, recommend strategies.

Skills

Client Focus

Regulatory Knowledge

Leadership

Interpersonal Savvy

Complexity Management

Education

Bachelor's degree in a related field

Job description

Senior advisor, Federal Compliance and Client Experience, Collabria Financial Inc

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Senior advisor, Federal Compliance and Client Experience, Collabria Financial Inc

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This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. www.collabriafinancial.ca / Collabria Financial Inc. is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape. What sets Collabria apart is our foundation in partnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a fast-growing organization, we offer exciting opportunities for career advancement and innovation. As a senior advisor, Federal Compliance and Client Experience at Collabria, you will be responsible for leading Collabria’s federal program in support of our federally regulated credit union partners. Reporting directly to the Chief Client Experience Officer, you will provide expert guidance, developing compliance strategies in collaboration with Collabria’s federally regulated partners, and engaging cross-functional teams within Collabria to execute on the action plans. You will also support business development, client program governance and client experience initiatives. This role requires a strong understanding of the federally regulated financial services environment, exceptional leadership capabilities, and the ability to manage complex compliance relationships with clients. The ideal candidate is client-focused, regulatory-savvy, and skilled at navigating evolving regulatory landscapes. More specifically, you will be required to :

• Develop and strengthen Collabria’s federal partner support framework, ensuring a consistent and strategic approach to regulatory engagement
• Act as the primary liaison for federally regulated credit union partners, providing expert guidance on federal regulatory requirements
• Lead monthly Federal Working Group meetings, fostering collaboration and alignment on compliance priorities
• Continuously monitor and analyze changes in federal laws and regulations, evaluate their impact on Collabria’s business model, and recommend proactive, risk-informed strategies
• Collaborate with internal teams and credit union partners to design and implement effective regulatory action plans
• Support partners through audits, regulatory examinations, and remediation efforts, ensuring timely and thorough resolution of compliance matters
• You will also assist with conducting business development activities and provide high-level strategic advisory support to client experience initiatives, including the administration of the National Program and related governance frameworks for other client programs

Required

This position is within a subsidiary of the Desjardins Group called Collabria Financial Inc. www.collabriafinancial.ca / Collabria Financial Inc. is a leading Canadian credit card issuer. We specialize in white-label credit card programs tailored for Canadian credit unions, helping them serve both consumer and commercial members more effectively. Our client-centric approach emphasizes convenience, security, and value empowering credit unions to deepen relationships with their members and remain competitive in a rapidly evolving financial landscape. What sets Collabria apart is our foundation in partnership, collaboration, and responsiveness. We offer credit unions the ability to personalize product offerings under their own brand, enhancing the overall member experience. As a fast-growing organization, we offer exciting opportunities for career advancement and innovation. As a senior advisor, Federal Compliance and Client Experience at Collabria, you will be responsible for leading Collabria’s federal program in support of our federally regulated credit union partners. Reporting directly to the Chief Client Experience Officer, you will provide expert guidance, developing compliance strategies in collaboration with Collabria’s federally regulated partners, and engaging cross-functional teams within Collabria to execute on the action plans. You will also support business development, client program governance and client experience initiatives. This role requires a strong understanding of the federally regulated financial services environment, exceptional leadership capabilities, and the ability to manage complex compliance relationships with clients. The ideal candidate is client-focused, regulatory-savvy, and skilled at navigating evolving regulatory landscapes. More specifically, you will be required to :

• Develop and strengthen Collabria’s federal partner support framework, ensuring a consistent and strategic approach to regulatory engagement
• Act as the primary liaison for federally regulated credit union partners, providing expert guidance on federal regulatory requirements
• Lead monthly Federal Working Group meetings, fostering collaboration and alignment on compliance priorities
• Continuously monitor and analyze changes in federal laws and regulations, evaluate their impact on Collabria’s business model, and recommend proactive, risk-informed strategies
• Collaborate with internal teams and credit union partners to design and implement effective regulatory action plans
• Support partners through audits, regulatory examinations, and remediation efforts, ensuring timely and thorough resolution of compliance matters
• You will also assist with conducting business development activities and provide high-level strategic advisory support to client experience initiatives, including the administration of the National Program and related governance frameworks for other client programs

What we offer

• Competitive salary and annual bonus
• Salary outlook : $98,986 - $145,179 dollars per year (region-specific scale)
• 4 weeks of flexible vacation starting in the first year
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of nine years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience professional capable of making strategic business decisions and navigating challenging discussions
• Experience working in a federal compliance environment
• Experience managing client relationships
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and / or clients
• Advanced knowledge of key regulatory frameworks and compliance, example OSFI, FCAC, B10, Privacy
• Advanced knowledge to interpret complex regulations and translate them into actionable guidance
• Advanced intermediate knowledge Legal background

Communicates effectively, Complexity, Customer Focus, Interpersonal Savvy

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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Legal Affairs (FG)

Unposting Date

2025-06-18

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Banking

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