Senior Advisor Consumer Protection Compliance

National Bank of Canada; Montreal; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Health & wellness

Group insurance

Pension plan

ESOP

Employee assistance

Preferential banking

Community involvement

Telemedicine

Sleep clinic

Job summary

National Bank of Canada invites an experienced Senior Advisor to lead the Consumer Protection Compliance Framework within the Retail and Commercial Compliance team. You will design, implement, and continuously enhance governance to align with regulatory requirements and the Bank Act.

Based in Montreal with a hybrid work arrangement, you will collaborate with business lines and control functions, advise on law interpretation, and interact with regulators.

Qualifications

• University degree and 6–10 years in regulatory compliance, legal affairs, or risk within a financial institution.
• Strong knowledge of Canadian consumer protection legislation and regulatory environment for financial institutions.
• Experience implementing compliance frameworks, governance structures, or risk management programs.
• Experience managing relationships with regulatory authorities, including examinations and regulatory reviews.
• Ability to translate complex regulatory requirements into practical, sustainable solutions.
• Strong communication skills with senior leadership and experience producing executive-level reporting.

Responsibilities

• Lead the design, implementation, and continuous enhancement of the Consumer Protection Compliance Framework to align with regulatory requirements.
• Establish and maintain governance through policies, standards, controls, monitoring, reporting, and escalation related to consumer protection.
• Ensure consistent application of consumer protection requirements and manage related compliance risks with business lines and control functions.
• Advise stakeholders on interpretation of laws, regulations, and supervisory expectations with strategic guidance on regulatory and conduct risks.
• Represent the Bank in interactions with regulatory authorities, including information requests, examinations, audits, and reporting.
• Develop investigation processes, risk metrics, dashboards, and training promoting fairness, transparency, and responsible conduct.

Skills

Regulatory compliance

Governance

Risk management

Executive reporting

Stakeholder management

Policy design

Education

University degree

Job description

A career as a Senior Advisor, Consumer Protection Compliance in the Retail and Commercial Compliance team at National Bank means acting as a specialist in consumer protection regulations. In this role, you will have a tangible impact on the organization through your expertise in regulatory compliance, your experience implementing compliance frameworks, and your knowledge of the Bank Act and related regulatory requirements.

Your role

• Lead the design, implementation, and continuous enhancement of the Consumer Protection Compliance Framework to ensure alignment with applicable regulatory requirements.
• Establish and maintain effective governance through policies, standards, controls, monitoring activities, reporting processes, and escalation mechanisms related to consumer protection.
• Ensure the consistent application of consumer protection requirements and the management of associated compliance risks in collaboration with business lines and various control functions.
• Advise stakeholders on the interpretation of laws, regulations, and supervisory expectations while providing strategic guidance on regulatory and conduct risks.
• Represent the Bank in interactions with regulatory authorities, including information requests, examinations, audits, mandatory reporting, and industry consultations.
• Develop investigation processes, risk metrics, dashboards, and training programs that promote a culture of fairness, transparency, and responsible conduct.

The Risk Management sector is composed of specialists who work in an agile, proactive, and collaborative manner to seize opportunities, respond to regulatory expectations, and continuously improve risk management practices.

Within the Compliance department, you are part of a team of three colleagues and report to the Senior Director, Consumer Protection. Our team stands out for its subject matter expertise, collaborative spirit, and ability to work with a broad range of stakeholders to support the Bank's objectives while ensuring compliance with regulatory expectations. You will play a key role in shaping and evolving the Bank’s consumer protection framework.

We strive to offer you maximum flexibility to support your quality of life. This includes a hybrid work environment as well as a flexible and adaptable schedule.

The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.

Requirements

• Hold a university degree and between 6 and 10 years of experience in regulatory compliance, legal affairs, or risk management within a financial institution.
• Demonstrate strong knowledge of Canadian consumer protection legislation and the regulatory environment applicable to financial institutions.
• Have experience implementing compliance frameworks, governance structures, or risk management programs.
• Possess experience managing relationships with regulatory authorities, including examinations and regulatory reviews.
• Be able to translate complex regulatory requirements into practical, sustainable solutions that meet organizational needs.
• Demonstrate strong communication skills with senior leadership and experience producing executive-level reporting.

Languages: French, English. Reason to require this language: you will need to collaborate with a regulator/authority/government body outside Quebec. Required skills: Consumer Protection, Continuous Improvement, Diversity & Inclusion, Initiative, Learning Agility, Process Design, Resiliency, Risk and Compliance Reporting, Standards Compliance, Teamwork.

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?