Senior Advisor -C CS&I Application

Trillium Health Partners; Mississauga; On-site; CAD 68,000 - 84,000; Full time

Job summary

Trillium Health Partners seeks an Epic Senior Advisor to support, optimize, and maintain the Epic Health Information System across CSI. The role requires SME-level Epic certs and hands-on experience with Grand Central, Cadence, and MyChart to enhance clinical workflows and user experiences.

You will work under the CSI Applications manager, collaborating with clinical teams and business partners to implement features, resolve issues, and support ongoing Epic projects, with on-call duties as

Qualifications

• Bachelor’s degree in healthcare, IT, or related field.
• Minimum two years hospital clinical or HIS experience.
• 4+ years configuring and supporting Epic in a healthcare setting.
• Strong background in EHR support, implementation, and optimization.
• ITIL certification and ServiceNow experience are assets.

Responsibilities

• Design, build, test, and implement Epic applications aligned with hospital workflows.
• Act as SME with deep Epic knowledge and multiple Epic certifications.
• Analyze operational needs to configure Epic systems and inform workflow decisions.
• Assist in customizing, testing, and deploying new Epic features and updates.
• Troubleshoot and resolve technical issues affecting clinical users and workflows.
• Collaborate with training to develop end-user guidance and tip sheets.
• Attend regular team meetings and participate in on-call rotation.

Skills

Epic knowledge

Communication

Team collaboration

Education

Bachelor’s degree in healthcare/IT

Master’s degree (asset)

Tools

Epic Suite

ServiceNow

ITIL

Job description

Job Description

Job Description

Position: Epic Senior Advisor - CSI Application - MyChart, Ambulatory, Grand Central & Cadence

Posting ID: 8142

Dept: Clinical System and Informatics

Status: Permanent Full Time (x1)

Role Level: PG11($48.85hr- $61.06hr)

Site: 2085 Hurontario St, Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre

Posted: August 27-2026

Internal Deadline: September 10-2026

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

Aligned to our Plan to 2030, THP is working together with our community on Trillium HealthWorks, the largest infrastructure renewal in Canada’s history, that will shape the future of our community and beyond, transforming health care with the future Peter Gilgan Mississauga Hospital, including Ontario’s first hospital dedicated to women’s and children’s health at the Shah Family Hospital for Women and Children and expanding the Queensway Health Centre, which will become The Gilgan Family Queensway Health Centre. Learn more about Trillium HealthWorks by visiting the Trillium HealthWorks Website.

THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy, supporting high-quality patient care, clinical best practices, and streamlined workflows.

Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to the workplace within 24 hours’ notice; therefore, remote work outside the province or country is not permitted.

The Position

As Trillium and Clinical Systems and Informatics (CSI) continue to expand to advance Trillium HealthWorks priorities, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their technical expertise to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

This role reports to the Manager, CSI Applications and will work closely with other teams within the portfolio.

Key Responsibilities

• Design, build, test, and implement Epic applications in alignment with hospital workflows to advance Trillium HealthWorks priorities.
• Act as a subject matter expert (SME) with deep Epic knowledge and multiple Epic certifications across several modules, providing advanced guidance to both technical and clinical teams.
• Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
• Assist in customizing, testing, and deploying new Epic features and updates.
• Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
• Collaborate with the training team to develop training content and tip sheets to support end-users.
• Identify cross-application issues and work with relevant teams to resolve them.
• Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
• Act as a secondary support contact for application end-users.
• Participate in an on-call rotation and be available for extended hours as required.
• Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.

Required Certification In The Following

• Minimum of 1 of the following Epic Certifications
  • Grand Central
  • Cadence
  • Mychart

Note: Certifications as a Principal Trainer or Credentialed Trainer do not meet this qualification.

Experience & Skills

• Bachelor’s degree in healthcare, IT, or a related field preferred; Master’s degree is an asset.
• Minimum two years of hospital clinical and/or hospital information systems experience.
• 4+ years of experience in configuring and supporting Epic systems in a healthcare setting.
• Experience working on application build, testing, issue resolution, and workflow integration.
• Strong background in EHR support, implementation, and optimization.
• Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Commitment to patient and staff safety in a healthcare environment.
• Ability to work effectively in a fast-paced, collaborative setting.
• ITIL Certification (for service management and process improvement) is an asset.
• ServiceNow Experience (for IT service and incident management) is an asset.
• In good standing, demonstrating strong, consistent performance delivery.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture.

Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply.

Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified.

We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.

If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications.

These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

We thank all those who apply but only those selected for further consideration will be contacted.

About Us

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals. Our team of more than 17,000 people serves the growing and diverse populations of Mississauga, west Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and nine satellite locations. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030 , we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.