Senior Advisor, Aftermarket Customer Compliance

Bombardier Transportation GmbH; Dorval; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading aerospace company in Dorval is seeking a Senior Advisor for Aftermarket Customer Compliance. This role involves building compliance processes, ensuring customer data accuracy, and requiring extensive experience in aftermarket business. Ideal candidates should possess a bachelor’s degree and expertise in relevant tools like SAP and Salesforce. Join a team that prioritizes employee growth in a dynamic environment.

Benefits

Comprehensive insurance plans

Retirement savings plan

Employee Assistance Program

Qualifications

• Minimum of 8+ years of experience in Aftermarket Business or Compliance-related activities.
• Advanced knowledge of end-to-end aftermarket processes and tools.
• Expert in Excel and data manipulation.

Responsibilities

• Build a more robust compliance process across customer touch points.
• Solicit completion of due diligence questionnaires.
• Ensure customer data accuracy across platforms.
• Build rapport with customers and partners.

Skills

Experience in Aftermarket Business or Compliance-related activities

Advanced knowledge of aftermarket processes and tools

Proficient in developing relationships

Expert in Excel and data manipulation

Knowledge of aviation compliance requirements

Education

Bachelor's degree in law, business administration or relevant field

Tools

SAP

Salesforce

Access

Job description

Senior Advisor, Aftermarket Customer Compliance

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Retirement savings plan
• Employee Assistance Program

Responsibilities

• Build a more robust customer, supplier and partner compliance process across the various customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases, etc.)
• Proactively solicit customer completion of the “Know Your Customer” due diligence questionnaire in advance of a transaction or service center visit
• Research customer contact data to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence team
• Build and prioritize research in accordance with a risk profile as predetermined by Ethics & Compliance for our customers and third-party providers
• Ensure all customer data is accurate, up-to-date and aligned across platforms (SAP, Salesforce, SFDC, Maximo, etc.) and point of service delivery tools and platforms
• Build a rapport with customers, suppliers and partners to gain their confidence in data gathering
• Interact with other departments to assist with data gathering (CPMs, Preowned team, Sales, Parts, FSR, Cust Service, Line Stations, Pubs, etc.)
• Analyze customer processes and help build relevant activities to improve compliance while ensuring continuity of operations
• Assist the business in the adoption of new compliance requirements
• Assist in revising the “Customer Due Diligence for Customer Experience Transactions” directive

How to thrive in this role?

• You have a minimum of 8+ years of experience in Aftermarket Business or Compliance-related activities
• You have a bachelor's degree in law, business administration or other relevant field
• You have advanced knowledge of end-to-end aftermarket processes and tools (Pre-owned, Sales, Maintenance Parts, Tech Pubs, Warranty, etc.)
• You are highly proficient in developing and leveraging established relationships with Bombardier customers, suppliers, and partners
• You have advanced knowledge of the various applications such as SAP, Salesforce, Access, etc.
• You are an expert in Excel and data manipulation
• You are highly proficient in analyzing large amounts of data and synthesizing it into meaningful information, analytics, project plans, and recommendations
• You have thorough knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacy

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Senior Advisor, Aftermarket Customer Compliance

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift

Employee Status Regular

Requisition 9594 Senior Advisor, Aftermarket Customer Compliance