Senior Advanced Application Engineer, Blending Technology

Honeywell International Inc.; Markham; Hybrid; CAD 92,000 - 122,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid vacation & holidays

Retirement plan

Career growth opportunities

Professional development programs

Job summary

Honeywell International Inc. in Markham or Calgary is seeking a Technical Support Engineer to deliver superior customer satisfaction for Advanced Applications, with a focus on Blending, across North America.

You will respond, resolve, and communicate to customers while working within a global team. You will report to the Blending and Movement Engineering Manager and contribute to knowledge-base content, support sales, and mentor colleagues on a hybrid schedule.

Qualifications

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or related field.
• 5–7 years experience using Blending Applications tools.
• 5–7 years customer technical support experience with the designated Advanced Applications.
• 5–7 years industrial experience – refinery processes, process automation, PID control desirable.

Responsibilities

• Provide product and application support for external customers
• Manage customer problems with excellent communication and follow-up
• Collaborate with team members locally and globally to resolve issues and share knowledge
• Contribute content to Knowledge Base and monthly customer newsletter
• Participate in testing of new releases to ensure customer issues are resolved
• Deliver customer training and provide technical support to the sales organization
• Support team leadership to develop strong teamwork processes and standards
• Share knowledge and best practices within the team
• Act as a technical mentor for less experienced team members
• Travel up to 10% within North America

Skills

Customer support

Blending knowledge

Problem solving

Communication skills

Education

Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering

Tools

Blending Applications tools

Job description

Job Description

The primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope will cover the global customer base but with a focus on customers in NA.

You will report directly to our Blending and Movement Engineering Manager, and you’ll work out of our Markham or Calgary locations on a hybrid work schedule.

This is a thriving and fast-growing business within Honeywell and offers the successful candidate good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.

Responsibilities

• Provide product and application support for external customers


• Provide management of customer problems by excellent communication, responsive follow up and advocacy of customer issues within Honeywell


• Collaborate closely with the other members of the team both locally and globally to solve customer problems and to exchange knowledge and best practices


• Contribute text and video-based entries to the online Knowledge Base and monthly customer newsletter


• Participate in review and testing of new releases to ensure customer issues are resolved


• Deliver customer training and provide technical support to the sales organization


• Assist the PBM Team Leader to develop and implement strong teamwork processes and standards


• Share knowledge and best practices within the team.


• Act as a technical mentor for less experienced team members


• Ability to travel 10% within North America

Benefits of working for Honeywell

• Comprehensive health benefits, including medical, vision, dental, and mental health coverage


• Paid vacation and statutory holidays in accordance with Canadian labor standards


• Retirement plan (based on regional policy)


• Opportunities for career growth within a global organization


• Professional development programs and continuous learning opportunities

Qualifications

YOU MUST HAVE

• Bachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field


• 5 to 7 years relevant experience – use of Blending Applications tools.


• 5 to 7 years customer technical support experience with the designated Advanced Applications


• 5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirable

WE VALUE

• High customer satisfaction levels as measured in the customer satisfaction survey


• Ability to resolve customer issues within an agreed Service Level


• Strong interest in developing a career in the Blending field


• Excellent problem solving and troubleshooting skills and attention to detail


• Excellent verbal and written technical communication & presentation skills


• Customer focused mentality

The annual base salary range for this position is $91,800 - $122,400 CAD in Markham, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

This position is for a current vacancy.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.