Senior Adobe Experience Platform & Adobe Journey Optimizer Specialists

Prodapt; Brampton; On-site; CAD 87,000 - 110,000; Full time

Job summary

A leading technology consultancy in Brampton is seeking an experienced specialist to lead the implementation and optimization of Adobe Experience Platform and Adobe Journey Optimizer. The role involves designing personalized customer journeys, integrating systems via APIs, and ensuring effective customer engagement across platforms. Candidates should have 7+ years of experience in AEP and strong skills in customer journey orchestration.

Qualifications

• 7+ years of experience with Adobe Experience Platform and Adobe Journey Optimizer.
• Strong understanding of customer journey orchestration and real-time data triggers.
• Experience with JSON-based API integrations, especially for offer delivery.

Responsibilities

• Design and manage Real-Time Customer Profiles and identity stitching.
• Develop and maintain XDM schemas and Experience Events.
• Integrate AEP with external data sources and APIs.

Skills

Adobe Experience Platform

Customer Journey Orchestration

JSON-based API integrations

Problem-solving skills

Attention to detail

Tools

Adobe Campaign

Adobe Target

Job description

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Direct message the job poster from Prodapt

Prodapt is the largest and fastest-growing specialized player in the Connectedness industry, recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider across North America, Europe and Latin America. With its singular focus on the domain, Prodapt has built deep expertise in the most transformative technologies that connect our world. Prodapt is a trusted partner for enterprises across all layers of the Connectedness vertical. Prodapt designs, configures, and operates solutions across their digital landscape, network infrastructure, and business operations – and craft experiences that delight their customers. Today, Prodapt’s clients connect 1.1 billion people and 5.4 billion devices, and are among the largest telecom, media, and internet firms in the world. Prodapt works with Google, Amazon, Verizon, Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen, Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom, Deutsche Telekom, Adtran, Samsung, and many more. A “Great Place To Work Certified” company, Prodapt employs over 6,000 technology and domain experts in 30+ countries across North America, Latin America, Europe, Africa, and Asia. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 30,000 people across 80+ locations globally.

Looking for a highly skilled and experienced resources to lead the implementation, configuration and optimization of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO). This role includes designing and orchestrating personalized, data-driven customer journeys and integrating with external systems via APIs to deliver offers across digital and OneView channels.

Key Responsibilities :

• Design and manage Real-Time Customer Profiles (RTCP) and identity stitching.
• Develop and maintain XDM schemas and Experience Events.
• Integrate AEP with external data sources and APIs.
• Enable audience segmentation and activation across channels.
• Design and orchestrate omnichannel customer journeys using triggers, conditions, and actions.
• Implement real-time, event-driven, and scheduled journeys.
• Apply personalization and decisioning logic to enhance engagement.
• Develop and optimize campaign strategies (batch, triggered, lights-on).
• Configure and manage offer decisioning and delivery via JSON-based APIs.
• Integrate with CITSLE APIs to send offers to digital and OneView channels.
• Design and validate JSON payloads for offer delivery.
• Ensure secure, scalable, and reliable API communication.
• Monitor and troubleshoot API transactions and offer delivery workflows.
• Work closely with marketing, data, and engineering teams to align journey design with business goals.
• Provide subject matter expertise and hands-on support for AJO and AEP.
• Stay current with Adobe product updates and best practices.

Required Skills & Experience :

• 7+ years of experience with Adobe Experience Platform and Adobe Journey Optimizer.
• Strong understanding of customer journey orchestration and real-time data triggers.
• Experience with JSON-based API integrations, especially for offer delivery.
• Familiarity with CITSLE or similar enterprise integration platforms.
• Ability to translate business requirements into scalable technical solutions.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications :

• Journey Optimizer or AEP.
• Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools.
• Experience with A / B testing and experimentation strategies.
• Background in digital marketing, CRM, or customer experience design.

Nice to Have :

• Experience with Adobe Campaign Classic 8.0, including :
• Designing and executing multi-channel marketing campaigns.
• Working with workflows, delivery templates, and audience segmentation.
• Integrating Adobe Campaign with AEP and AJO for unified customer journeys.
• Understanding of Message Center and transactional messaging setup.
• Familiarity with Adobe Campaign APIs and data schema customization.
• Knowledge of data privacy and compliance (e.g., GDPR, CASL) in campaign execution.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Design

Telecommunications

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