Senior Adobe AJO & ACC Developer

Axiom Global Technologies; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Toronto seeks a Senior Adobe Experience Platform Developer to lead the design and optimization of customer journeys. The role involves managing real-time customer profiles, API integrations, and orchestration of personalized engagement strategies. Ideal candidates will have over 7 years of experience with AEP and AJO, along with a strong understanding of JSON-based integrations and problem-solving skills.

Qualifications

• 7+ years of hands-on experience with AEP and AJO.
• Strong knowledge of customer journey orchestration and real-time triggers.
• Proven experience with JSON-based API integrations for campaign delivery.

Responsibilities

• Design and manage Real-Time Customer Profiles within AEP.
• Collaborate with marketing and engineering teams to align journey design with goals.
• Monitor and troubleshoot API transactions and workflows.

Skills

Adobe Experience Platform (AEP)

Adobe Journey Optimizer (AJO)

JSON-based API integration

Customer journey orchestration

Problem-solving skills

Job description

About the Role

We are seeking a highly skilled Senior Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) Developer to lead the design, implementation, and optimization of customer journeys. This role involves working across Adobe Journey Optimizer, Adobe Campaign Classic, and Adobe Experience Platform to deliver personalized, data-driven engagement strategies, while integrating with external systems via APIs to support omnichannel campaigns.

Key Responsibilities

• Design and manage Real-Time Customer Profiles (RTCP) and identity stitching within AEP.
• Develop and maintain XDM schemas and Experience Events.
• Integrate AEP with external data sources and APIs.
• Enable advanced audience segmentation and activation across multiple channels.
• Design and orchestrate customer journeys using triggers, conditions, and actions.
• Implement real-time, event-driven, and scheduled journeys in AJO.
• Apply personalization and decisioning logic to enhance customer engagement.
• Develop, optimize, and execute batch, triggered, and always-on campaigns.
• Configure and manage offer decisioning and JSON-based API delivery.
• Integrate with enterprise APIs (e.g., CITSLE) to support digital and OneView channels.
• Design and validate JSON payloads for secure and reliable offer delivery.
• Monitor, troubleshoot, and optimize API transactions and workflows.
• Collaborate with marketing, data, and engineering teams to align journey design with business goals.
• Stay current with Adobe product advancements and best practices.

Required Skills & Experience

• 7+ years of hands-on experience with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).
• Strong knowledge of customer journey orchestration and real-time triggers.
• Proven experience with JSON-based API integrations for campaign / offer delivery.
• Familiarity with enterprise integration platforms such as CITSLE.
• Strong problem-solving, technical design, and troubleshooting skills.
• Ability to translate business requirements into scalable technical solutions.

Preferred Qualifications

• Adobe Certified Expert in AEP or Journey Optimizer.
• Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools.
• Exposure to A / B testing and experimentation strategies.
• Background in CRM, digital marketing, or customer experience design.

Nice to Have

• Adobe Campaign Classic 8.0 experience, including:
  • Multi-channel campaign design and execution.
  • Workflows, templates, and audience segmentation.
  • Scripting with JavaScript and SQL.
  • Integration with AEP and AJO for unified journeys.
  • Message Center and transactional messaging.
  • Familiarity with Adobe Campaign APIs and schema customization.
  • Knowledge of compliance frameworks (e.g., GDPR, CASL) in campaign execution.