Senior Administrator - Sailpoint IIQ, Java, SailPoint FAM

W3Global; Canada; On-site; CAD 70,000 - 100,000; Part time

Job summary

W3Global is seeking a candidate in Canada with strong communication skills and customer interaction experience to support SailPoint ISC-related needs. The role requires the ability to explain technical concepts in plain language, participate in and lead customer calls, and provide clear written communications.

A basic understanding of SailPoint Identity Security Cloud and identity lifecycle concepts is expected.

Qualifications

• Strong communication skills with customers and internal teams.
• Ability to clearly explain technical concepts in simple language.
• Comfortable leading customer calls and demos.
• Clear written communication in emails and chat.
• Asks clarifying questions and avoids assumptions.

Skills

Communication

Customer facing

Explain concepts clearly

Written communication

Clarifying questions

Job description

Description

Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge.

• Communication Skills (Mandatory)
• Ability to clearly explain technical concepts in simple, customer-friendly language
• Comfortable participating in and leading customer calls
• Clear written communication (emails, chat responses)
• Asks clarifying questions and avoids assumptions
• Customer Interaction Experience (Mandatory)
• Direct customer-facing experience (calls, demos, troubleshooting, KT sessions)
• Experience handling customer queries independently or with minimal support
• Understanding of customer expectations around clarity, timelines, and ownership
• SailPoint ISC Functional Knowledge
• Basic understanding of SailPoint Identity Security Cloud and its purpose
• Awareness of identity lifecycle concepts
• Conceptual understanding of authoritative vs authentication sources
• High-level understanding of connectors
• Awareness of Tenant Connectivity activities