Senior Administrator, Marketing Cloud

Competition Number: J0425-0631

Position Title: Senior Administrator, Marketing Cloud

Position Number (Final): 00508442

Employee Group: Support Staff - USW Local 2010

Job Category: Information Technology

Department or Area: IT Services

Location: Kingston, Ontario, Canada (Hybrid)

Salary: $72,485.00 - $89,941.00/Year

Grade: 09 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: April 23, 2025

Closing Date: April 30, 2025

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups.

Job Summary

Join the dynamic and diverse team at IT Services as a Senior Administrator, Marketing Cloud reporting to the Enterprise CRM Manager within the Strategy and Partnership Directorate. The Senior Marketing Cloud Administrator plays a pivotal role in managing the day-to-day operations as well as building up design and development of the Salesforce Marketing Cloud platform.

What you will do

• Organizes and performs the installation and maintenance of servers, storage devices, and maintenance applications.
• Designs, codes, tests and debugs programs or application software, and analyzes and revises existing system logic as necessary.
• Validates that various system components accomplish defined functions and meet requirements.
• Researches, documents, and promotes understanding of new business requirements and proposed technological solutions.
• Identifies enhancements to existing systems, defines problem areas, develops viable solutions, and determines cost benefits of recommended solutions.
• Develops and implements new development lifecycle practices to keep up with industry best practices.
• Modifies procedures and documents all program changes.
• Establishes project schedules, identifies challenges, ensures assigned projects follow schedule, and informs stakeholders of any deviations.
• Directs, allocates, and supervises the work of other staff.
• Translates business requirements into technical specifications, system designs and actionable work plans.
• Designs solutions to be implemented by other developers.
• Other duties as required in support of the department and/or unit.

Required Education

• Four-Year Bachelor Degree or equivalent in marketing or Information Technology preferred.

Required Experience

• More than 5 years of experience.
• Experience in client and/or customer experience functions considered an asset.
• Experience with data governance concepts, techniques, processes, and applications considered an asset.
• Experience developing and managing marketing plans considered an asset.

Job Knowledge And Requirements

• Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
• Provide expert advice, guidance and consultation on highly complex issues.
• Interaction with others requires highly developed interpersonal skills to effectively persuade, negotiate, counsel, and/or consult.
• Manage own work, train and review the work of the team to see commitments through to completion.
• Set work priorities and direction, supporting the unit and department in achieving goals and objectives.
• Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
• Lead team and project meetings and develop team/unit and departmental project plans.
• Identify opportunities to improve the effectiveness and efficiency of work processes.

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity.