Senior administrative officer retail mortgages (1 Year Contract)

Laurentian Bank; Montreal; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Administrative Officer for Retail Mortgages. This role is crucial in supporting departmental operations and ensuring high-quality customer service. The ideal candidate will have a strong background in administration within financial institutions, with a keen eye for detail and exceptional organizational skills. Bilingual in French and English, you will thrive in a fast-paced environment, processing mortgage transactions and enhancing service standards. Join this dynamic team and contribute to a transformative banking experience.

Qualifications

• 2-3 years of experience in administration within a financial institution.
• Strong analytical skills and attention to detail.

Responsibilities

• Process transactions related to new Mortgage files accurately.
• Respond to client inquiries and ensure high-quality service.

Skills

Analytical Skills

Attention to Detail

Customer Service

Bilingual (French and English)

Organizational Skills

Multitasking

Education

Post-secondary degree or diploma in Business

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Senior Administrative Officer Retail Mortgages (1 Year Contract)

Join to apply for the Senior Administrative Officer Retail Mortgages (1 Year Contract) role at Laurentian Bank.

Overview

Laurentian Bank, founded in Montreal in 1846, is committed to changing banking for the better. With over 2,800 employees, we serve families, businesses, and communities across Canada and the United States, providing a wide range of financial services. Our core values include placing customers first, making the better choice, acting courageously, and fostering inclusivity.

Role Summary

The Senior Administrative Officer is responsible for supporting departmental operations through various administrative duties, including Mortgage Funding tasks. The role involves responding to internal and external client inquiries and ensuring high-quality customer service aligned with Laurentian Bank’s standards.

Responsibilities

1. Process transactions related to new Mortgage files, including funding, final reports, and appraisal fee payments.
2. Ensure all transactions are completed accurately and in accordance with service standards.
3. Maintain productivity and efficiency.
4. Reconcile and verify data in funding files to ensure accuracy and compliance.
5. Respond to inquiries from clients and escalate issues as necessary.
6. Recommend process improvements to management.
7. Stay updated on policies and procedural changes.
8. Participate in special projects and perform other tasks as required.

Qualifications

1. Post-secondary degree or diploma in Business or related field.
2. 2-3 years of experience in administration or processing within a financial institution.
3. Strong analytical and investigative skills.
4. Attention to detail and accuracy.
5. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
6. Excellent verbal and written communication skills.
7. Customer service oriented with the ability to work under high volume and tight deadlines.
8. Strong organizational and multitasking skills.
9. Bilingual in French and English, both written and verbal.

Additional Information

We are committed to diversity and inclusion. Accommodation requests are welcome at any stage of the application process.