Senior Administration Officer

Laurentian Bank; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Bonuses / Performance-based bonuses

Floating days and paid birthday day

EFAP and health benefits

Pension plan

Employee stock purchase plan

Job summary

Laurentian Bank sits within Residential Real Estate Secured Lending Operations, handling mortgage account processing and inquiries in a high‑volume environment. The role emphasizes accuracy, data integrity, and timely service, with opportunities to contribute to process improvements and cross‑functional projects.

The candidate should have a business admin background, 2–3 years in mortgage or banking operations, and solid Excel/Office skills.

Qualifications

• Strong knowledge of mortgage products and the mortgage servicing lifecycle.
• Post‑secondary degree or diploma in Business Administration or a related field.
• Bilingualism (French and English) is considered an asset.
• Two to three years of experience in mortgage operations or banking operations in an administrative or processing capacity.
• Exceptional attention to detail and a high degree of accuracy.
• Intermediate to advanced proficiency in Microsoft Excel.
• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Experience working with complex financial database systems and the ability to learn back‑office inquiry and maintenance functions.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service skills and the ability to communicate information effectively.
• Ability to work in a high‑volume environment, manage multiple priorities, and meet demanding deadlines.
• Strong organizational, time management, and multitasking skills.
• Self‑motivated with a strong desire to succeed and grow professionally.
• Ability to work collaboratively and effectively as part of a team.

Responsibilities

• Process all mortgage transactions, including payouts and discharge processing.
• Ensure transactions are accurate and meet service standards.
• Maintain productivity levels.
• Data balance, reconcile, verify, and correct mortgage data for accuracy and compliance.
• Respond to inquiries from clients and partners, escalating when needed, with high service standards.
• Recommend and support process improvement for efficiency.
• Stay current on applicable policies and updates.
• Participate in special projects and other duties as required.
• Actively seek opportunities for continuous improvement and team success.

Skills

Mortgage products

Attention to detail

Excel

Communication

Teamwork

Education

Post-secondary degree or diploma in Business Administration or related field

Tools

Microsoft Office Suite

Outlook

Mortgage servicing systems

Job description

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

The incumbent is responsible for the daily administration and processing activities supporting Residential Real Estate Secured Lending Operations, in accordance with Laurentian Bank of Canada’s standards, policies, procedures, and established service level agreements (SLAs). The incumbent will also support and respond to inquiries from internal and external partners regarding products administered within the department, provide subject matter expertise on departmental projects and initiatives, and maintain and update operational reports.

Responsibilities

• Process all transactions related to existing mortgage accounts, including both financial and non‑financial activities such as mortgage payouts and discharge processing.
• Ensure all transactions are completed accurately and in accordance with established service standards.
• Maintain optimal productivity levels.
• Process, balance, reconcile, verify, and correct data related to mortgage administration activities to ensure accuracy, completeness, and compliance with operational procedures.
• Respond to inquiries from internal and external clients and partners, or escalate them as appropriate, while delivering a high standard of customer service.
• Recommend and support process improvement initiatives to enhance operational efficiency.
• Remain current on all applicable policies, procedures, and operational updates.
• Participate in special projects and perform other related duties as assigned by the manager or required by the role.
• Actively seek opportunities to contribute to continuous improvement initiatives and team success.

Qualifications

• Strong knowledge of mortgage products and the mortgage servicing lifecycle.
• Post‑secondary degree or diploma in Business Administration or a related field.
• Bilingualism* (French and English, both written and spoken) is considered an asset.
• Two to three years of experience in mortgage operations or banking operations in an administrative or processing capacity.
• Exceptional attention to detail and a high degree of accuracy.
• Intermediate to advanced proficiency in Microsoft Excel.
• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Outlook.
• Experience working with complex financial database systems and the ability to learn back‑office inquiry and maintenance functions.
• Excellent verbal and written communication and interpersonal skills.
• Strong customer service skills and the ability to communicate information effectively.
• Ability to work in a high‑volume environment, manage multiple priorities, and meet demanding deadlines.
• Strong organizational, time management, and multitasking skills.
• Self‑motivated with a strong desire to succeed and grow professionally.
• Ability to work collaboratively and effectively as part of a team.

*Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages

What Laurentian Bank has to offer you:

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well‑being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance‑based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees. Plus, as an extra perk, you also get a paid day off to celebrate your birthday.
• Health and wellness: Take care of your health and well‑being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well‑Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee‑only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well‑being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity‑deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.