Senior Adjudicator

WorkSafeBC; Kelowna; Hybrid; Full time

Job summary

WorkSafeBC invites applications for the role of Senior Adjudicator, crucial for supporting injured workers and employers through precise adjudication. This role encompasses managing complex claims across various areas of adjudication while providing exemplary customer service. Join a team dedicated to fostering a supportive work culture and making impactful decisions in the realm of workplace safety.

Benefits

Defined benefit pension plan

3 weeks vacation in first year

Extensive health care and dental benefits

Development opportunities

Health and wellness resources

Qualifications

• Minimum three years of experience making complex adjudicative decisions.
• Ability to analyze facts and integrate information from multiple sources.

Responsibilities

• Manage an adjudicative caseload of complex claims.
• Ensure fair and impartial adjudication and support clients effectively.
• Communicate frequently with clients and determine claim eligibility.

Skills

Communication

Compassion

Judgment

Conflict Resolution

Education

Bachelor's degree in a relevant discipline

Job description

Are you interested in taking the next step in your career path in adjudication? We have opportunities for Senior Adjudicators – vital roles that provide quality adjudication to support injured workers and employers. The Senior Adjudicator role encompasses a variety of complex and specialized adjudication areas including mental health, occupational disease, activity-related soft-tissue disorders, and secondary adjudication.

You'll work in a client-centric environment, adjudicating complex claims, supporting and educating clients, and addressing questions regarding the claims process, decisions, health care and compensation benefits, and related matters. You'll provide exemplary customer service by establishing compassionate and professional working relationships with injured workers and their employers.

How you'll make a difference: You'll make important and fair decisions when people get injured at work.

Where you'll work

At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.

• Manage an adjudicative caseload of complex claims that includes occupational diseases, activity-related soft tissue disorders, aggravations of pre-existing diseases, sensitive claims, appellate returns, mental health claims, and combination mental and physical injury claims
• Ensure adjudication is fair and impartial, and that recovery and return to work facilitates trusting relationships with claims managers who care about the clients' wellbeing, laying a foundation of trust
• Communicate frequently with clients who may be psychologically fragile and provide exemplary, compassionate service to all clients
• Determine claim eligibility, disability status, and benefit entitlement
• Conduct independent investigations for complex adjudication by gathering evidence and performing risk factor assessments
• Liaise with clinical and non-clinical consultants to collect and analyze comprehensive assessment reports
• Maintain a current and comprehensive knowledge of claims adjudication best practices, procedures, and processes and provide training, coaching, and mentoring to team members
  
  

We're Looking For People Who Can

• Manage a demanding workload under time pressure and be accountable for organizing a variety of work on an assigned caseload
• Communicate compassionately, clearly, and concisely to various parties including injured workers, employers, clinical providers, and consultants
• Made decisions using sound judgement where specific formal guidelines and policies may not exist
• Remain resilient, calm, compassionate, and professional in supporting potentially fragile or suicidal individuals in stressful, sensitive, and emotionally challenging situations
• Manage and resolve conflict and diffuse hostility with an ability to provide exemplary and responsive service
• Travel to other WorkSafeBC offices as well as to external job sites
  
  

Your background and experience

• A bachelor's degree in a relevant discipline; and
• A minimum of three years of experience making complex adjudicative decisions or applying law and policy to make complex determinations where you analyzed facts and issues, integrated information from multiple sources, and weighed evidence
• Excellent communication skills including the ability to explain complex information verbally and in writing
• A valid B.C. driver's license
  
  

Important to know

Before we can finalize any offer of employment, you must:

• Successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults
• Confirm you're legally entitled to work in Canada
  
  

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more: Discover who we are.

Our Benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work — and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 3 weeks of vacation in your first year, with regular increases based on years of service
• Extensive health care and dental benefits
• Optional leave and earned-time-off arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)
• Health and wellness resources, such as the Employee and Family Assistance Program, LifeSpeak, the MindWell Challenge, and virtual and in-person fitness programs
  
  

Learn more : Find out what we offer .

Salary: $44.87/hourly

Want to apply?

• Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
• Please note that we will be starting assessments prior to the closing date.
  
  

We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.