Senior Account Manager – Grey Health EMEA

Ogilvy Healthworld Denmark; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a leading international agency as a Senior Account Manager, where you will leverage your healthcare communication expertise to manage key accounts and drive innovative solutions. This role offers a unique opportunity to work with top-tier clients in the health and wellness sector, shaping strategies that make a real impact. In a dynamic and collaborative environment, you will lead projects, foster client relationships, and guide teams to success. If you're passionate about healthcare and eager to contribute to transformative projects, this position is perfect for you.

Benefits

Professional chef-prepared lunches

Access to global network of specialists

World-class training programs

Qualifications

• Minimum 5 years of experience in a similar role within the healthcare industry.
• Strong communication, client management, and organizational skills are essential.

Responsibilities

• Lead client management and develop brand strategies for healthcare accounts.
• Evaluate client business activity for financial monitoring and budget compliance.

Skills

Client Management

Communication Skills

Organizational Skills

Problem-Solving

Financial Acumen

Interpersonal Skills

Presentation Skills

Education

Bachelor's degree in relevant discipline

Tools

MS PowerPoint

Job description

About Grey Health EMEA

Grey Health’s Copenhagen office is formed from the union of two iconic advertising brands — Grey and Ogilvy.

With employees spread across 20 studios in 18 countries, we all work collaboratively and borderlessly with one mission in mind: to deliver Famously Effective ideas that drive business results for top tier clients within the health and wellness market.

In recent years, Grey has been named a Top 100 Most Loved Workplace, won a Grand Effie in every market we operate in, and we have been ranked in the top ten award winners at the Cannes Lions International Festival of Creativity. Ogilvy is Cannes’ Network of the Year 2024 and Ad Age’s Global Network of the Year.

While Ogilvy and Grey maintain their unique identities and market presence, they now benefit from shared resources and a common strategic direction that help us unlock new opportunities across the globe.

Here in our central Copenhagen office, we enjoy a lively, supportive and collaborative working atmosphere, with room for you to grow and evolve your career as you see fit – plus professional chef-prepared lunches and some of the cutest office dogs in all of Denmark.

The Role

Are you an experienced healthcare communicator? Would you like to work in one of Europe’s top health and wellness advertising agencies? Here at Grey Health EMEA, you can use your scientific knowledge, client management skills and creativity on projects with some of the world’s leading companies in the space.

We are seeking a skilled and experienced Senior Account Manager to join our dynamic team, specializing in healthcare and/or pharmaceutical accounts. The ideal candidate will have a minimum of 5 years of proven experience in a similar role, with a background or interest in the healthcare industry. This position requires exceptional communication, client management, organizational and relationship-building skills.

Join our team and play a key role in shaping the future of the healthcare industry in Europe and globally. If you are a results-driven professional with a passion for client success and innovation, we want to hear from you!

Key responsibilities:

You will take a leading role, internally and externally, in managing assigned accounts and collaborating with the PMs, account service team and client. You will contribute to the development of brand strategies and tactics and independently coach Global Account Managers and Global Project Managers through the process of a project.

Day-to-day, you’ll be helping to lead:

Client Management: Developing a thorough knowledge of the client’s business and competitive environment in order to build strong relationships and support strategic/tactical planning and execution. Understanding brand strategy and ensures all projects are aligned. Acting as the client’s voice and main contact and support for Account Director. Appropriately representing the agency’s point of view, handling objections and/or negotiating with clients. Understanding both agency and client process and effectively negotiating timing and managing client expectations through project progression. Communicating with clients on a daily basis, clearly, succinctly and in a timely manner.

Business Management: Continually evaluating client business activity for financial monitoring and budget compliance and providing solutions with the support of Global Project Managers. Evaluating project activity and flags issues. Providing clear and timely information to any internal resources involved in projects.

Team Orientation: Manages status of projects, keeps Account Director(s) well informed of any potential concerns impacting client relationships. Provides leadership by training and coaching on a day-to-day basis the Account Managers and Project Managers. Sets a professional example and work ethic. Helps to facilitate a strong and cohesive global team (account service and PM) that is focused on priorities, and knowledgeable about client(s) products and services. Encourages challenging the status quo to find new and better ways to work; solicits and expects new ideas. Identifies and assists in resolving conflict. Environment is fast paced and daily tasks must be completed in an efficient manner.

Business Development: Proactively assesses assigned accounts in order to identify opportunities for business growth. Seeks out new opportunities to enhance current client relationships and create added value.

Personal Leadership and Accountability: Committed to excellence, being proactive and solutions oriented, personal and professional growth, and continually expanding knowledge. Understands the value of “learning the business” and building a strong career foundation. Looks for ways to do things better, based on a passion for the business and the agency. Works with integrity on all projects and holds him/herself accountable for delivering on expectations. Seeks feedback, listens, and acts on it. Works collaboratively to ensure that work produced is consistently of the highest quality.

The accounts:

The Senior Account Manager role at Grey Health EMEA covers an exciting and diverse client portfolio at a local and global market level. The current opportunity will focus on a prominent global pharmaceutical brand. The brand is highly strategic, with demanding business challenges that require creative problem solving and customer centric thinking. You will be working with core account teams ranging from 3-10 people and broader creative/strategy/project management teams of up to 20 people; these internal teams are based in the London, Montreal, Toronto Canada and New York offices.

We need someone who:

• Has a Bachelor degree in a relevant discipline
• Has at least 5 years of experience in similar role & industry
• Exhibits strong communication and persuasion skills
• Can articulate and present in a concise/clear manner project-related information to both internal teams and clients
• Is comfortable working in MS PowerPoint and assembling internal and client-facing presentations
• Good project and client management skills
• Has strong organizational skills and attention to detail, prioritizes and multi-tasks effectively; and able to effectively work with a team
• Can work under pressure
• Demonstrates strong problem-solving ability
• Shows an aptitude for numbers and financial acumen
• Is self-motivated, with a positive attitude
• Possesses good interpersonal skills

What we offer:

The opportunity to build a career in contemporary advertising, digital, and healthcare communications at a leading international agency.

Access to a global network of specialists within healthcare communication, creative, design, UX, strategy, medical communications, and brain and behavioral sciences.

A chance to make a real difference in the lives of patients and healthcare professionals.

World-class training programs to support your career development.