Senior Account Manager

ClearCalcs Pty.; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

Calcs.com is seeking a Senior Account Manager based in Toronto to own the retention and growth for a named portfolio of strategic accounts, including manufacturers and standards bodies. You will set account strategy, map senior stakeholders, and coordinate across Calcs.com to ensure measurable customer value and ongoing adoption.

You will drive renewals, expansions, and bespoke agreements, acting as the connective tissue between customers and Calcs.com, translating feedback into actionable input

Qualifications

• B2B SaaS background and services onboarding/adoption experience.
• Senior strategic-account experience with high-value ARR.
• Proven renewal/expansion performance including net revenue retention.

Responsibilities

• Own retention and expansion for named strategic accounts from onboarding through renewal.
• Set account strategy, stakeholder maps, and growth playbooks for each relationship.
• Coordinate delivery across Calcs.com (product, engineering, marketing, legal, support) to ensure value delivery.
• Lead commercial moments: renewals, expansions, bespoke agreements, and RFI/RFP support.

Job description

# Senior Account ManagerToronto, CanadaFull-time, based in TorontoCustomer SuccessOwn retention and growth for Calcs.com's largest strategic accounts, manufacturers, standards bodies, and partners. Full-time in Toronto.Apply for this roleEngineering and construction shape the world around us, yet many engineers still rely on outdated tools and time-consuming workflows. That creates inefficiency, risk, and frustration, and it is what Calcs.com exists to fix.Calcs.com is relied on by thousands of engineers, and we are building the next generation of engineering design tools: faster, safer, more collaborative, and increasingly powered by AI.This work is impactful and challenging. Standards differ by region, compliance matters, and correctness is non-negotiable. Our team is exceptional, and you will work with people you trust, admire, and enjoy.We value ownership, autonomy, and outcomes over process. We treat each other like adults. Everyone contributes, whether that is talking a customer through a compliance deadline or taking out the bins.## The roleOur most complex relationships are growing: manufacturers commissioning bespoke calculators, standards bodies contributing to our knowledge graph, and platform partners embedding our design engine. These accounts carry significant technical, commercial, and reputational weight, and they need focused senior ownership.We need a resourceful, commercially minded Senior Account Manager to take full ownership, from onboarding through renewal, of a named portfolio of these strategic relationships. You will set the account strategy, build senior stakeholder relationships, coordinate delivery across Calcs.com, anticipate client needs, and be accountable for retention, expansion, and measurable customer value.A first draft of the account-management operating rhythm exists, but it is an input rather than a finished system. You will be expected to bring a clear point of view, propose the rhythm you believe the team should run, and recommend the cadences, artifacts, health signals, and escalation paths needed to make it work. Once agreed with the team, you will put it into practice and refine it through real account work. You will also act as the connective tissue between customers and Calcs.com, translating feedback and technical escalations into clear decisions and coordinated action.This is a senior individual-contributor role with no direct reports. Laurent leads the account-management function; you will bring the judgment and autonomy to run high-stakes accounts without waiting for direction on every decision.This is not a purely commercial role, and it is not a purely technical one. It is ownership of the whole account lifecycle for a concentrated set of strategic relationships, with your name on the outcome.## What you will actually work onYou will own the commercial success of a named portfolio of strategic accounts. You will:* **Set the operating rhythm.** Propose and establish the account-management operating rhythm, including cadences, account artifacts, health signals, and escalation paths, then keep CRM data and forecasts accurate and document practices the wider team can reuse.* **Own retention and expansion.** Set an account strategy, success plan, stakeholder map, and growth playbook for each relationship you own.* **Act as a product expert and strategic advisor.** Understand each client's engineering workflows, demonstrate relevant Calcs.com capabilities, and connect the product to measurable business value.* **Run the account cadence.** Lead stakeholder check-ins, training, value reviews, and QBRs that move clients from initial rollout to broader adoption.* **Lead commercial moments.** Manage renewals, expansion opportunities, and bespoke agreements, partnering with sales and legal and supporting RFI and RFP responses where needed.* **Orchestrate delivery across Calcs.com.** Coordinate product, engineering, marketing, legal, and support, while maintaining the integration and brand standards expected by our partners.* **Spot opportunity and risk early.** Track client needs, competitor activity, standards changes, and whitespace within your accounts.* **Turn customer insight into action.** Translate feedback and technical escalations into clear input for product and engineering.## What we are looking for* **B2B SaaS and services background.** You have built your career in software-as-a-service and the services work that surrounds it: onboarding, implementation, and adoption. You understand both how the product creates value and how that value gets delivered to a client.* **Senior strategic-account experience.** You have personally owned a meaningful ARR portfolio of complex, high-value accounts with multiple stakeholder groups and material commercial or delivery risk.* **Proven commercial performance.** You have a track record of meeting or exceeding renewal, expansion, or net-revenue-retention targets, not just maintaining strong relationships.* **Autonomous operator.** You can set an account strategy, make sound calls with incomplete information, and coordinate the right people without relying on formal authority.* **Operating-system builder.** You can assess an early draft, form a clear point of view, and propose a practical account-management rhythm that others can understand, approve, and adopt.* **Comfortable with technical, standards-driven products.** You do not need to be an engineer, but you are not intimidated by technical detail, compliance requirements, or customers who expect precision.* **Commercial ownership.** You have been accountable for renewal and expansion numbers, and you know how to help drive a negotiation that lands well for both sides, not just relationship health.* **Operational discipline.** You can manage multiple account plans, commercial opportunities, and cross-functional workstreams at once, while keeping CRM data and forecasts accurate.* **High EQ, low ego.** You know when to advise, when to push, and when to just fix it.## Nice to have, not required* Experience in engineering, construction, manufacturing, or another technically dense industry* Experience managing relationships with standards bodies, OEMs or manufacturers, or platform and channel partners* Experience helping a small account-management or customer-success function mature its operating rhythm* Proven success managing and growing a seven-figure ARR book of business* Experience working in distributed or async teams spanning North America and Australia## What we are not looking for* \"I'm looking for a people-management role.\" This is a senior individual-contributor position with no direct reports.* \"I need a mature playbook already in place.\" A first draft exists, but you will be expected to pressure-test it, improve it, and help make it stick.* \"I'll wait for direction on every account decision.\" Ownership means bringing a recommendation, making the call within your remit, and being accountable for the outcome.* Relationship managers who avoid technical or commercial detail. Our accounts expect precision on both.## What success looks like* **Retention.** Strong gross retention and renewal outcomes across the strategic accounts you directly own.* **Expansion.** Performance against expansion targets, supported by a credible pipeline of opportunities within named accounts.* **Delivery against agreed actions.** Consistent follow-through on actions, success-plan milestones, and commitments made through QBRs.* **Customer satisfaction and account health.** Strong CSAT alongside healthy adoption, stakeholder engagement, and early identification of material risk.## Your first 90 days* **Days 1 to 30.** Meet the key stakeholders across your assigned accounts, understand their goals and risks, assess current account health, and review the existing draft operating rhythm.* **Days 30 to 60.** Create a success plan and stakeholder map for each assigned account, then propose the operating rhythm, QBR cadence, core account artifacts, health signals, and escalation paths you believe the team should adopt.* **Days 60 to 90.** Put the agreed rhythm into practice, run the first round of QBRs for your assigned accounts, and establish clear Hard Problem actions, commercial next steps, and measures of customer satisfaction.## Why this job is interesting1. **You own the relationships that matter most.** You will take direct responsibility for a concentrated portfolio of technically and commercially significant accounts.2. **You shape how strategic accounts are run.** You will bring the proposal for the operating rhythm, help the team agree it, and turn it into a system that works in practice, without needing a people-management title to have influence.3. **You work at the intersection of customers, product, and engineering.** Your understanding of strategic accounts will help Calcs.com coordinate priorities and make better decisions across teams.Apply for this roleFull-time, based in TorontoApply now →Every application is read by a personOn this page* The role* What you will actually work on* What we are looking for* Nice to have, not required* What we are not looking for* What success looks like* Your first 90 days* Why this job is interesting