Senior Account Manager

Voiceflow; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading conversational AI platform in Toronto is seeking an experienced Account Manager to own and deepen customer relationships. This role is crucial for maximizing customer value and driving successful AI deployments. The ideal candidate has over 10 years of account management experience in a SaaS environment, strong communication skills, and a deep understanding of conversational AI. This position offers a hybrid work environment and competitive compensation.

Benefits

Flexible hybrid work environment

Competitive salaries and equity options

Health Spending Account

Learning and development stipend

Qualifications

• 10+ years of experience in account management or related enterprise relationship roles.
• Proven track record of driving renewals, expansions, and long-term customer growth in a SaaS or enterprise environment.
• Strong understanding of conversational AI technologies and their business applications.
• Experience managing technical projects and working with technical stakeholders (engineers, developers, CIOs, CTOs).
• Expertise in consultative selling, value articulation, and strategic account planning.
• Excellent communication and presentation skills, with the ability to engage and influence C-level executives.
• Data-driven mindset with a focus on continuous improvement and risk mitigation.

Responsibilities

• Serve as the primary point of contact and trusted advisor for key customer stakeholders.
• Develop and execute account plans to ensure successful renewals.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Oversee the end-to-end delivery and adoption of AI agents.
• Analyze customer data, usage, and business objectives to uncover trends.
• Partner with Sales, Solutions Consulting, and Product Management.

Job description

Account Manager, Enterprise

About Us

Voiceflow is the leading collaborative conversational AI platform.

Our collaboration platform makes it easy for conversational AI product teams to quickly design, test, ship and iterate on conversational assistants - together, faster, at scale.

Assistants designed and built with Voiceflow span hundreds of use cases and we’re loved by over 80,000 global teams. We work with some of the world’s largest companies including US Bank, McDonalds, JP Morgan, Amazon, Home Depot, Best Buy, John Hopkins, and thousands of others.

We’re biased of course, but we think we’re building one of the coolest products in the world. Put this claim to the test and try out Voiceflow’s free version yourself - give it a try!

Joining a new company is one of the biggest decisions we all make in life as we’re investing our most important resource - our time. At Voiceflow, we believe in an inevitable future where everyday conversations between customers and brands will be increasingly automated. So we want to ensure that the teams building these experiences have great tools to craft great conversations. Think of us like the design and production suite for the growing world of conversational AI. You can learn more about our vision of the future here.

We’ve raised $25M USD the past 2 years from some of the world’s best investors including Felicis, Craft, True, Amazon, Google & CEOs of Figma, Webflow, Eventbrite, Invision, Producthunt, and more. We’re a small, fast growing remote team of around 35 team members from around the world, composed of dedicated and talented individuals with a core focus on engineering and product.

We are seeking a strategic and results-driven Account Manager to own and deepen customer relationships, drive renewals, and unlock expansion opportunities for our enterprise customers. This role is critical in ensuring our customers maximize the value of Voiceflow’s platform by delivering successful AI agents, identifying new use cases, and building long-term, consultative partnerships. The Account Manager, Enterprise will report directly to the Head of Revenue.

Key Responsibilities

• Own and Manage Enterprise Relationships
  • Serve as the primary point of contact and trusted advisor for key customer stakeholders, building strong, strategic relationships.
  • Develop and execute account plans to ensure successful renewals, maximize customer lifetime value, and drive expansion across multiple use cases.
• Drive Renewals and Expansion
  • Proactively identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Utilize a consultative approach to understand customer business goals and align Voiceflow solutions to their evolving needs.
• Ensure Successful Delivery of AI Agents
  • Oversee the end-to-end delivery and adoption of AI agents, working closely with Solution Delivery and Product teams to ensure customer success criteria are met.
  • Collaborate with Solutions Consulting to operationalize best practices and streamline agent deployment.
• Strategic Account Planning and Growth
  • Analyze customer data, usage, and business objectives to uncover trends, risks, and opportunities for growth.
  • Develop and refine account management frameworks and processes to support scalable growth.
• Cross-Functional Leadership
  • Partner with Sales, Solutions Consulting, and Product Management to align on customer goals and deliver a seamless customer experience.
  • Champion the voice of the customer internally to influence product and service improvements.

Required Qualifications

• 10+ years of experience in account management or related enterprise relationship roles
• Proven track record of driving renewals, expansions, and long-term customer growth in a SaaS or enterprise environment
• Strong understanding of conversational AI technologies and their business applications
• Experience managing technical projects and working with technical stakeholders (engineers, developers, CIOs, CTOs)
• Expertise in consultative selling, value articulation, and strategic account planning
• Excellent communication and presentation skills, with the ability to engage and influence C-level executives
• Data-driven mindset with a focus on continuous improvement and risk mitigation

Desired Skills

• Experience in Conversational AI, SaaS, or enterprise software
• Background selling and enabling technical products with rich integrations
• Strong project management and organizational skills
• Experience building and scaling account management systems and processes
• Builder mentality, comfortable in unstructured environments, and willing to act as a player/coach when needed

Why This Role Matters

As the Account Manager, you will be instrumental in shaping our customer relationships and driving sustainable revenue growth. Your strategic vision, consultative approach, and expertise in conversational AI will ensure Voiceflow remains a trusted partner as our customers innovate and scale their use of AI agents.

Why Voiceflow

• Work with a well-funded yet small, hard working team filled with brilliant passionate people.
• Take ownership over your work and build momentum on important projects both assigned to you, and of your own choosing.
• A flexible hybrid work environment (1 day in office)
• Team All-Hands, Social Hours, team bonding games, and more. Keeping our teams engaged, even in the remote world.
• Supporting continued growth with Learning & Development and Lunch & Learn opportunities.
• Competitive salaries, equity options, full benefits from day one, Health Spending Account, WFH equipment budget and a learning and development stipend - we’ve got you covered!
• Realistic company valuation that gives your equity real, meaningful upside.

Perks are nice, but perks don’t make a company or individual successful - the work does. At Voiceflow, we’re building a product that can help teams work together to rapidly design, prototype and launch conversational assistants for any channel. While you’re building for our customers, we’re building for you.

Voiceflow is an equal opportunity employer. We believe that our commitment to diversity & inclusion will enable us to build better digital experiences for our clients and their customers. We are dedicated to fostering a global team that reflects the diversity of the Voiceflow community. We consider employment applicants without regard to age, race, color, national origin, citizenship, religion, creed, sex, sexual orientation, veteran status, marital status, disability status, or any other protected status.

If you have any special needs or accessibility requirements, please let us know. We will do our utmost to accommodate, in accordance with applicable local legislation.