Senior Account Manager

TODA Pay; Richmond; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work flexibility

Vacation & sick leave

Public holidays

Education budget

Birthday gift

Job summary

TODA Pay in Canada is seeking an experienced Account Manager to oversee strategic B2B merchant relationships and partnerships in fintech payments.

You will drive growth by proposing payment solutions, expanding to new GEOs, and coordinating onboarding with cross-functional teams, while maintaining high standards of service and compliance.

Qualifications

• 4+ years in account management or partnerships in fintech/payments.
• Experience with high-risk industries (gambling, betting, forex).
• Solid understanding of payment processing, APMs, card acquiring, and payment flows.
• Experience managing B2B clients and strategic accounts.
• Fluent English (written and spoken, Upper-Intermediate).

Responsibilities

• Manage and develop relationships with assigned B2B merchant accounts.
• Take ownership of strategic clients transferred from the Sales team.
• Build long-term partnerships and act as the main contact for merchants via written and verbal communication.
• Identify client needs and propose payment solutions from our product portfolio.
• Support merchant expansion by launching new payment methods and entering new GEOs.
• Develop growth strategies for key merchants and oversee performance plans.
• Track payment metrics including volume and conversion rates.
• Analyze payment performance and identify opportunities for optimization.
• Coordinate merchant onboarding and payment solution launches.
• Work with Tech, Support, Risk, Compliance, Finance, and Legal teams.
• Handle complex client escalations and ensure timely resolution.
• Prepare commercial proposals and participate in negotiations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Contribute to merchant retention and revenue growth.

Skills

Account management

Partnerships

Fintech/payments

High-risk industries

B2B relationships

English fluency

Job description

TODA Pay is an international fintech company operating in the digital payments and financial infrastructure space across multiple jurisdictions. We support high-growth payment operations with multi-currency transactions, crypto payments, and complex corporate structures.

Requirements

• 4+years of experience in account management or partnerships in fintech/ PSP/ payments.
• Strong experience working with high-risk industries (gambling, betting, forex).
• Solid understanding of payment processing, APMs, card acquiring, and payment flows.
• Experience managing B2B clients and strategic accounts.
• Fluent English (written and spoken, Upper-Intermediate).

Key Responsibilities

Account Management & Client Relations

• Manage and develop relationships with assigned B2B merchant accounts.
• Take ownership of strategic clients transferred from the Sales team.
• Build long-term partnerships and act as the main point of contact for merchants via written and verbal communication.

Merchant Growth & Payment Optimization

• Identify client needs and propose appropriate payment solutions from our product portfolio.
• Support merchant expansion by launching new payment methods and entering new GEOs.
• Develop growth strategies for key merchants and oversee performance plans.

Performance Monitoring

• Track payment metrics including volume, conversion rates.
• Analyze payment performance and identify opportunities for optimization.

Operational Coordination

• Coordinate merchant onboarding and payment solution launches.
• Work closely with other departments (Tech, Support, Risk, Compliance, Finance, Legal).
• Handle complex client escalations and ensure timely resolution.

Commercial Development

• Prepare commercial proposals and participate in negotiations.
• Identify upsell and cross-sell opportunities within existing accounts.
• Contribute to merchant retention and revenue growth.

We offer

• Opportunity to work in a fast-growing international fintech company
• Professional growth opportunities alongside with company
• 24 paid vacation days per year and 5 paid sick leave days per year
• 10 Public holidays days
• An opportunity to work full remote or hybrid flexibility
• Collaborative and friendly team
• Professional education budget after 6 months working in the company
• Birthday gift bonus for all our employees