Account Manager

Paramount Commerce; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment - Thursdays in

Quality Hardware provided to do your

Parental leave top up program

Birthday Day Off

Quarterly Socials

Volunteer Days

Wellness Spending Account

Retirement savings matching plan

Generous Vacation + Summer Fridays

Job summary

Paramount Commerce, a Canadian fintech company, seeks an Account Manager who will own the merchant relationship for our Pay by Bank products. You will collaborate with Business Development to onboard and launch, acting as the trusted advisor to merchants and driving year-over-year growth.

You will manage a portfolio, conduct business reviews, provide guidance on regulations and product updates, and collaborate across teams to upsell Pay by Bank offerings.

Qualifications

• Own the merchant relationships and drive retention and growth.
• Use CRM to manage merchant portfolios and report outcomes.
• Demonstrate proficiency in Excel for data-driven decisions.
• Travel within North America as needed.

Responsibilities

• Be the primary point of contact for a portfolio of merchants and drive satisfaction.
• Conduct regular business reviews to confirm value and identify opportunities.
• Provide guidance on regulations, compliance, product updates, and milestones.
• Handle routine requests and complex projects, removing roadblocks to adoption.
• Manage service requests and escalate to resolution as needed.

Skills

Relationship management

CRM proficiency

Excel proficiency

North America travel

Tools

CRM

Job description

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

We are seeking an Account Manager who wiill own the merchant relationship for our Pay by Bank products. You'll work closely with Business Development in seamless transition from onboarding to launch, and become the trusted advisor who keeps merchants satisfied and growing with us year over year.

This is not a role where you inherit a book of accounts and coast. You'll be the person merchants call first, the one who spots the next opportunity or issue before anyone asks. When a merchant needs to understand how Pay by Bank is helping their customers checkout faster, or wants to expand into new offerings and product enhancements, you're the one making it happen.

What You'll Do

Own the Relationship

Be the primary point of contact and trusted advisor for your portfolio of merchants. You own their satisfaction, their retention, and their experience with Paramount Commerce.

• Build strong relationships through consultative engagement, educating merchants on product features, new offerings, and industry trends
• Conduct regular business reviews to confirm merchants are getting value, address issues, and identify opportunities for improvement
• Provide clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones
• Handle both routine operational requests and complex projects or integrations, removing roadblocks to drive early adoption and value
• Manage service requests, gather product feedback, and drive escalations through to resolution

Drive the Growth

Turn healthy relationships into measurable growth. You're accountable for the trajectory of your accounts, not just their stability.

• Achieve revenue targets within assigned accounts through strategic relationship management and consultative engagement
• Gain deep insight into each merchant's business model to position and upsell our solutions, growing the portfolio and optimizing payment performance
• Build and execute account plans, leading up-sell and cross-sell of additional Pay by Bank products and functionalities
• Monitor processing activity, analyze trends, and communicate key insights to merchants to support informed decisions and proactively flag risk

Be the Voice of the Market

Know your sector and bring that intelligence back inside.

• Develop deep knowledge of our payment technology and services, and communicate product capabilities clearly to meet merchant needs
• Monitor competitive offerings, industry trends, and regulatory changes to inform account and sales strategy
• Partner with Sales, Customer Support, Operations, Finance, Product, Risk, and Marketing to resolve inquiries and relay merchant feedback
• Collaborate with Marketing and Product on tailored initiatives that strengthen merchant partnerships where a strong business case exists
• Use the CRM to manage the full account and sales cycle, track pipeline, and report on activity and outcomes with accuracy and consistency

Who You Are

• A Growth Minded Partner: You view account management as a relationship to grow, not just a contract to maintain. You love being the person merchants trust, and you're equally comfortable untangling an onboarding hurdle or driving a quarterly business review.
• An Experienced Relationship Manager: You bring 5+ years in account management, e-commerce, or B2B sales, managing the full lifecycle from onboarding to growth. Experience in fintech, payments, or technical sales is a major plus.
• Commercial and Analytical Fluency: You know how to build a relationship and hit a number. You use a data-informed approach to spot processing trends and turn them into clear, actionable advice for your merchants.
• Organized and Self-Directed: You are highly organized, comfortable juggling shifting priorities, and great at solving problems independently. You're proficient in Excel and seasoned in using a CRM.
• A Trusted Communicator: You are a collaborative team player with top-tier presentation, listening, and negotiation skills. You bring a positive, results-driven energy and are ready to travel within North America as needed.
• Ready for Full Ownership: You want true ownership of the full merchant journey at a payments company that processes real volume.

Who This Role Is For

This role is for someone who views account management not as a contract to maintain but as a relationship to grow. You like being the person merchants trust, t and then keeps finding the next opportunity. You're equally comfortable supporting a sales pursuit, untangling an onboarding hurdle, and walking a merchant through a quarterly review. If you've been looking for ownership of the full merchant journey at a payments company that processes real volume, this is it.

Why Paramount Commerce

• Canadian Company with over 22 years of history
• Competitive salary + performance bonus
• Generous Vacation + Summer Fridays
• Wellness Spending Account
• Retirement savings matching plan
• Hybrid work environment - Thursdays in Toronto office
• Quality Hardware provided to do your work
• Parental leave top up program
• Birthday Day Off
• Quarterly Socials
• Volunteer Days to give back to our community

Salary Disclosure: The base salary range for this role is 80,000 to 100,000 CAD. Variable pay is in addition to the base salary and is paid quarterly.

AI Disclosure: We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement. All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices.

DEI: At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. We believe that different perspectives, experiences, backgrounds, and skill sets are what make for high performing teams, and we are committed to creating a place for our employees to be their authentic selves. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support.