Senior Account Manager

Current job opportunities are posted here as they become available.

"Absorb is FULL of passion! As a Manager on the Account Management team, no two days are the same. There are always new projects, new people, and new challenges to collaborate and tackle. There is a tremendous emphasis on the employees which is echoed from the top down, in every department. Absorb is incredibly inclusive, flexible, and friendly. We are encouraged to bring our uniqueness into each of our individual roles, and we are given endless opportunities to learn and grow professionally. I feel incredibly lucky to be part of such a passionate, high-achieving team." ~Aidan Rogers, Manager, Account Management

The Senior Account Manager is responsible for retaining and growing existing clients, having mastered the Level 1 functions of an Account Manager, with an increased focus on driving sales growth and overall retention levels. The Senior Account Manager manages client relationships, develops account strategies, and excels in forecasting and closing deals. Additionally, they possess strong relationship-building skills, mentor junior team members, and contribute to improved retention metrics and upsell opportunities.

Absorb has one of the highest client retention rates in the LMS industry and we’re thrilled to be looking to add an exceptional individual to our Account Management Team.

1. Increase the net dollar retention of your book of business through upsells and cross sells.
2. Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships.
3. Generate and close new opportunities for ‘land and expand’ within assigned accounts.
4. Generate proposals and other client-facing documentation to assist your sales process.
5. Identify and develop meaningful client relationships.
6. Accurately manage and report your sales pipeline monthly and quarterly.
7. Thoroughly understand Absorb subscription models to effectively answer client questions.
8. Participate in team meetings and projects to improve sales processes & sales output.
9. Develop strong internal relationships to support the client lifecycle.
10. Keep up to date with the latest product releases and training seminars to ensure thorough product knowledge.

What you’ll bring:

1. Post-secondary degree (preferably in business or a related field).
2. Proven ability to manage client relationships (including upselling) with a minimum of 3 years of experience.
3. Very strong time management and organizational skills.
4. Very strong verbal and written communication skills.
5. Outgoing and personable nature with a sales-driven attitude, strong team player.
6. Ability to thrive in a dynamic, fast-paced environment that changes constantly.

Additional preferred qualifications:

1. Experience working with a global client base.
2. Strong MS Office skills – primarily Excel and PowerPoint.
3. Fluency in additional languages.
4. Experience working with industry tools such as Salesforce.

Technologies we use:

• AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility.
• Employee driven DE&I programs.
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office.

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com