Senior Account Associate- Commercial Insurance- Remote

Insurance Office of America; Richmond Hill; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading insurance agency is seeking a Senior Account Associate for a remote role. You will provide administrative support, manage accounts independently, and ensure compliance with quality standards. Ideal candidates have at least 3 years in insurance customer service and strong analytical skills. This position offers a competitive salary, health insurance, and opportunities for growth.

Benefits

Health insurance

Paid time off

401K

Stock plan

Growth opportunities

Respectful culture

Work/life balance

Qualifications

• 3+ years in insurance customer service.
• Knowledge of insurance brokerage and client needs.
• Active license; CISR preferred.

Responsibilities

• Assist in directing daily activities of support staff.
• Track policy expirations and ensure timely renewals.
• Handle policy endorsements, audits, cancellations, and related tasks.
• Support new and renewal business processes, including client research, underwriting, proposals, and binding.
• Review contracts for proper coverage.
• Monitor and collect on delinquent accounts.
• Maintain agency management and carrier systems.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent customer service and stay updated on policies and procedures.

Skills

Customer service

Analytical skills

Organizational skills

Problem-solving

Proficiency in MS Office

Education

High School Diploma or equivalent

Job description

Senior Account Associate - Commercial Insurance - Remote

Join to apply for the Senior Account Associate - Commercial Insurance - Remote role at Insurance Office of America.

Job Description

Title : Senior Account Associate - Commercial Lines

Book Focus : Contractors, Construction, General

Location : Remote (Eastern and Central Time Zones Only) | Supporting: Kissimmee, FL | Note: Individuals within 50 miles of a branch may be required to work onsite occasionally.

About the Role : Provide administrative and customer service support to the account team, ensuring quality standards and compliance. Manage small to moderately complex accounts independently.

Key Responsibilities

• Assist in directing daily activities of support staff.
• Track policy expirations and ensure timely renewals.
• Handle policy endorsements, audits, cancellations, and related tasks.
• Support new and renewal business processes, including client research, underwriting, proposals, and binding.
• Review contracts for proper coverage.
• Monitor and collect on delinquent accounts.
• Maintain agency management and carrier systems.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent customer service and stay updated on policies and procedures.
• Seek continuous improvement and demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 3+ years in insurance customer service.
• Knowledge of insurance brokerage and client needs.
• Active license; CISR preferred.
• Strong analytical, problem-solving, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer

• Competitive salary ($50K-$70K) based on experience.
• Health insurance, paid time off, 401K, stock plan, and growth opportunities.
• Respectful culture and work/life balance.

Application Process : 30-minute phone screen, assessments, and interviews.

Note : This job is active. The salary range is approximately $50,000 to $70,000 annually.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.