Senior Account Administrator, Recordkeeping

CIBC Mellon; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

CIBC Mellon is seeking a Senior Account Administrator to ensure accurate processing of financial transactions and oversee training for junior team members. The ideal candidate will have a finance-focused degree, experience in the fund industry, and strong communication skills. This full-time role is positioned in a dynamic banking and financial services environment, offering significant opportunities for professional growth.

Qualifications

• 1-2 years experience in the mutual and pooled fund industry an asset.
• Strong Communication and time management skills.

Responsibilities

• Ensure all Financial and Non-Financial transaction requests are processed accurately.
• Assist in the training of junior team members and act as a Subject Matter Expert.
• Collaborates with team members to resolve escalated requests and issues.

Skills

Communication

Time Management

Education

Preferred College or University degree with focus on finance

Tools

FundSERV

Job description

Senior Account Administrator, Recordkeeping

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Senior Account Administrator, Recordkeeping

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• Ensure all Financial and Non-Financial transaction requests are processed accurately and within the establish department service levels
• Carry out quality control on Financial and Non-Financial requests
• Assist in the training of junior team members and act as a Subject Matter Expert to assist other business units during e.g. .escalations or complex processing scenarios
• Collaborates with the Recordkeeping team members to investigate and provide timely resolution to all escalated requests and issues associated with the posting of transactions, opening of accounts, reconciliation and other fund-related issues, escalating to Recordkeeping management as required
• Identifies and provide suggestions regarding opportunities for improved processing and input accuracy
• Review and update account information based on daily control reporting as required
• Responds to inquiries and requests from internal CIBC Mellon Departments and external clients and client representatives regarding account activity. Actively identify areas for service and process improvement
• Communicate with other Record Keeping business units on daily basis to resolve service delays e.g. documentation Not In Good Order, Settlement issues, client approval requirements
• Contribute to the continuous improvement of policies and procedures
  
  

Responsibilities

• Ensure all Financial and Non-Financial transaction requests are processed accurately and within the establish department service levels
• Carry out quality control on Financial and Non-Financial requests
• Assist in the training of junior team members and act as a Subject Matter Expert to assist other business units during e.g. .escalations or complex processing scenarios
• Collaborates with the Recordkeeping team members to investigate and provide timely resolution to all escalated requests and issues associated with the posting of transactions, opening of accounts, reconciliation and other fund-related issues, escalating to Recordkeeping management as required
• Identifies and provide suggestions regarding opportunities for improved processing and input accuracy
• Review and update account information based on daily control reporting as required
• Responds to inquiries and requests from internal CIBC Mellon Departments and external clients and client representatives regarding account activity. Actively identify areas for service and process improvement
• Communicate with other Record Keeping business units on daily basis to resolve service delays e.g. documentation Not In Good Order, Settlement issues, client approval requirements
• Contribute to the continuous improvement of policies and procedures
  
  

Qualifications

• Preferred College or University degree with focus on finance
• 1-2 years experience in the mutual and pooled fund industry an asset.
• FundSERV knowledge an asset
• Strong Communication; time management skills

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking, Financial Services, and Investment Banking

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