SEMS Manager

AIR MILES Reward Program; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join AIR MILES, one of Canada's leading loyalty programs, as a Vendor Management Program Manager. You'll oversee partnerships, drive program improvements, and engage with stakeholders to ensure effective delivery of services. This role demands strong analytical skills and experience in vendor relations, making it ideal for a professional looking to take the next step in their career.

Qualifications

• 5 - 7 years of relevant experience or an equivalent combination of education and experience.
• In-depth knowledge managing vendor programs.
• Technical proficiency gained through education and business experience.

Responsibilities

• Develops and manages vendor management programs.
• Acts as advisor and participates in initiatives.
• Monitors supplier performance and manages contracts.

Skills

Vendor program management

Collaboration

Analytical skills

Problem-solving

Influence

Education

Post-secondary degree in related field

Job description

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The AIR MILES Reward Program is one of Canada’s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global and online brands and at thousands of retail and service locations across the country. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal (BMO). BMO is Canada’s oldest bank and the 8th largest in North America with more than 12 million customers globally.

Position Overview :

Develops, promotes, maintains and manages an assigned business / group vendor management program for the management of partnerships with suppliers / service providers that improve productivity, service delivery and quality. Performs periodic reviews, analyzing program outcomes, providing insights and making recommendations for enhancement and changes as required. Ensures the effective and efficient execution of all program components, including ensuring change management & communications are in place for any enhancements / changes and mitigating any risk. Works collaboratively with internal and external stakeholders.

Responsibilities :

• Acts as a trusted advisor to assigned business / group.
• Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process.
• Influences and negotiates to achieve business objectives.
• Identifies emerging issues and trends to inform decision-making.
• Assists in the development of strategic plans.
• Provides input to vendor management policy and procedures.
• Develops and manages business / group vendor management programs.
• Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management.
• Supports management and implementation of documentation / process controls / knowledge assets required for the program operations.
• Coordinates budgets and reporting to track actual results vs budget.
• Prepares financial reconciliations and attestation certificates as required.
• Reviews the vendor management program / processes for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
• Participates in the design and negotiation and renewal of service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), Assess performance against SLAs / TSAs / BPAs.
• Manages and administers supplier / service provider contracts in accordance with the Bank’s Outsourcing Model .
• May oversee supplier and service provider invoice / billing activities to monitor cost expectations and resolve billing and payment issues.
• Validates, prepares, and tests business continuity and disaster recovery plans for supplier arrangements.
• Educates and cross trains other team members as required.
• Supports the development and promotion of a business / group vendor management program solution.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business / group on implementation of supplier arrangements.
• Participates in the relationship management between BMO internal business / group partners and suppliers / service providers.
• Supports the management of the vendor program, including developing program components, promoting the program and ensuring the execution of all program components and product(s) / service(s) are delivered according to the contractual SLAs, TSAs, and BPAs in compliance with standards.
• Monitors and tracks supplier performance and addresses any issues.
• Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution.
• Builds effective relationships with internal / external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down strategic problems, and analyses data and information to provide program insights and recommendations.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Focus is primarily on business / group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

Qualifications :

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge and experience managing vendor programs - In-depth.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Advertising Services and Marketing Services

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