Selling Supervisor

Ralph Lauren; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fashion brand in Richmond is seeking a Selling Supervisor to drive sales and engage clients through innovative tools and strategies. The ideal candidate will focus on supporting company initiatives while maintaining high standards of customer experience and team collaboration. This role offers a dynamic environment with opportunities to improve business performance.

Qualifications

• Motivated to drive daily business and achieve sales goals.
• Proactively focus on the customer in all decisions.
• Utilize 'More Ways to Shop' and support new technology.

Responsibilities

• Deliver sales and profit performance using key tools.
• Support initiatives and participate in team training.
• Engage clients and enhance customer connectivity.

Skills

Customer focus

Sales driven

Creativity in engagement

Collaboration

Networking

Job description

Position Overview

As the Selling Supervisor, you will contribute as a member of the Store Management team by executing strategic plans to ensure a profitable business. Success is achieved through championing new ways of selling tools and executing daily/weekly business objectives by assigning and managing tasks, goals, and priorities for the sales associate team.

Essential Duties & Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in executing company initiatives.
• Participate in team training to achieve business results.
• Think creatively to engage clients and reach a wider client base.
• Represent the customer experience expectations in store.
• Deliver a consistent experience aligned with RL Brand expectations, supporting the company's and store's vision.
• Engage in store client initiatives and community outreach.
• Champion RL core values.
• Embrace RL "More ways to shop" and new technology.
• Support a collaborative environment with the customer at its core.
• Network and source talent effectively.
• Provide ongoing feedback to management on successes and opportunities.
• Enhance customer connectivity with alternative purchase paths such as Gladly, Click to Zoom, JRNI, and Ship to Home.
• Broaden customer accessibility to product discovery through QR codes, digital catalogs, and virtual stores.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide feedback to management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Experience, Skills & Knowledge

• Motivated to drive daily business and achieve sales goals.
• Proactively focus on the customer in all decisions.
• Support company initiatives.
• Participate in team training to execute results.
• Utilize "More Ways to Shop" and support new technology.
• Represent customer experience expectations in store.
• Deliver consistent experience aligned with RL Brand expectations.
• Champion RL core values.
• Support a collaborative environment centered on the customer.
• Engage in networking to build a clientele.
• Provide ongoing feedback to management on successes and opportunities.
• Support alternative purchase processes like Gladly, Click to Zoom, JRNI, Ship to Home.
• Enhance product discovery via QR codes, digital catalogs, and virtual stores.
• Ensure store standards are maintained at all times.