Seller Experience Manager

RB Global, Inc.; Mississauga; On-site; CAD 110,000 - 150,000; Full time

Job summary

RB Global Inc. in Mississauga, Canada, seeks a Manager, Seller Experience to lead a dedicated Seller Experience team and own the regional strategy. You will ensure a best-in-class seller journey, drive process improvements, and partner with Sales, Operations, and Data teams to align initiatives with growth objectives.

The role emphasizes leadership, data-driven decision making, and stakeholder collaboration with 10-20% travel for site engagements.

Qualifications

• Bachelor's degree in business, marketing, or related field, or equivalent experience.
• 5+ years in customer experience, customer success or sales enablement roles
• 2+ years in supervisory or team lead experience
• Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
• Strong process optimization skills, with data-driven decision-making and analytical expertise
• Ability to influence across functions and build alignment with senior stakeholders
• Experience with CRM platforms (Salesforce)
• 10-20% travel required for team, stakeholder, and site engagements.

Responsibilities

• Set Seller Experience Strategy: Define and execute the strategy to support objectives and market growth.
• Lead and Develop the Team: Recruit, coach, and develop a team of Seller Experience Specialists and set clear goals.
• Drive Cross-Functional Alignment: Partner with Sales, Operations, Finance, Marketing, and Data teams to align initiatives.
• Own the Seller Experience Program: Supervise end-to-end seller journey processes and oversee projects that improve efficiency.
• Monitor Performance & Drive Insights: Track KPIs and translate insights into improvements for leadership.
• Manage Risk & Resolve Escalations: Anticipate challenges and maintain trust with the team and sellers.

Skills

Leadership

Customer experience

Data analysis

Change management

Cross-functional influence

Strategy development

Stakeholder alignment

Education

Bachelor's degree in business/marketing or related field

Tools

Salesforce

Job description

Description

The Manager, Seller Experience drives the vision and execution of the seller experience strategy, providing people leadership, strategic program ownership, and hands‑on operational leadership for a team of Seller Experience Specialists.

This role ensures every seller receives exceptional service through clarity, courtesy, consistency and all in service keys, champions process improvements, drives cross‑functional alignment, and acts as the escalation point for complex issues. The Manager, Seller Experience partners with Sales leadership to position seller experience as a market differentiator, aligning initiatives with revenue growth and organizational priorities.

This role operates as a people leader with strategic ownership of the seller experience program, translating vision into day-to-day execution across the team.

Qualifications

Required Experience

• Bachelor's degree in business, marketing, or a related field, or equivalent experience required
• 5+ years of experience in customer experience, customer success or sales enablement roles
• 2+ years in supervisory or team lead experience
• Proven ability to lead multi-level teams, manage change, and think strategically at a senior-leadership level
• Strong process optimization skills, with data-driven decision-making and analytical expertise
• Ability to influence across functions and build alignment with senior stakeholders
• Experience with CRM platforms (Salesforce)
• 10-20% travel required for team, stakeholder, and site engagements.

Core Competencies

• Customer Obsessed
• Strategic Leadership
• Team Leadership & Coaching
• Cross-Functional Influence
• Process Optimization
• Data-Driven Decision Making
• Standard office environment, with regular collaboration across in-market and remote team members
• Non-physical in nature involving periods of sitting or standing.

Responsibilities

Set Seller Experience Strategy
Define and execute the seller experience strategy to support business objectives and market growth, influencing senior stakeholders and aligning cross-functional priorities to deliver unified, best-in-class experience within the assigned region.

Lead and Develop the Team
Recruit, coach, and develop a team of Seller Experience Specialists, fostering a culture of accountability, innovation, excellence, and seller obsession; set clear goals, manage performance, and coach future leaders.

Drive Cross-Functional Alignment
Partner with Sales, Operations, Finance, Marketing, and Data teams to integrate seller experience into broader company initiatives, acting as the voice of the seller in high-level strategic planning and decision-making.

Own the Seller Experience Program
Supervise end-to-end seller journey processes for accuracy, timeliness, and compliance; oversee complex projects that improve operational efficiency and seller satisfaction, and identify scalable systems, workflow improvements, and technology solutions that reduce friction and administrative burden.

Monitor Performance & Drive Insights
Monitor KPIs (NPS, SLA compliance, engagement metrics) to measure success, translate insights into actionable improvements, and report progress to senior leadership.

Manage Risk & Resolve Escalations
Anticipate challenges, resolve escalations quickly, and maintain trust throughout the specialist and seller journey.

Employer

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.