Self-Serve Department Head

DENNINGERS; Hamilton; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

20% Staff discount across all location

50% Staff discount at Bistro/Bitehaus

Health, vision and dental benefits

Employee Assistance Program

Access to 24/7 virtual health care

Deferred Profit Sharing Plan (DPSP)

Participation in Department Head Bonus

Employee Recognition Program

Perks Program

Job summary

R. Denninger Limited is seeking a Department Head to manage the Self Serve department, driving sales and net operating profit while ensuring an exceptional shopping experience.

Reporting to the Store Manager, you will lead a team, implement merchandising strategies, monitor gross margins, and oversee labor costs and procedures. This role requires hands-on leadership in a dynamic retail environment across Southern Ontario.

Qualifications

• Proven leadership skills and ability to delegate.
• Strong communication skills across all levels of the organization.
• Excellent time management and organizational abilities.

Responsibilities

• Execute merchandising and promotional strategies to hit sales objectives.
• Implement department sales goals using internal tools and attend department head meetings.
• Analyze sales and gross margin reports to maximize department performance.
• Ensure quality control of all products.
• Place orders to optimize sales and gross margin.
• Ensure procedures for credits, rotations, invoicing, transfers and receiving are followed.
• Control labour costs by coordinating weekly schedules.
• Minimize utilities, supplies, samples, waste, donations, etc.
• Schedule regular preventative maintenance to control equipment costs.
• Enforce safety and store policies and legislation.
• Support company mission, vision and guiding principles.
• Enforce all company policies and procedures.
• Report accidents and WSIB incidents to Store Manager.
• Report maintenance repairs per procedures.
• Delegate departmental tasks to associates.
• Communicate staffing levels to Store Manager.
• Provide training and guidance to department members.
• Performance management with Store Manager.
• Attend department head meetings to review policies and goals.
• Maintain a harmonious, productive work environment.
• Respond to customer concerns promptly.
• Coordinate inter-department communication as shift manager.
• Ensure opening/mid/closing shift procedures are followed.
• All other duties as assigned by Management

Skills

Leadership

Communication

Time management

People management

Job description

R. Denninger Limited is one of the finest food companies in the world. For more than 70 years, quality has been the founding criteria of our company. Denninger's has four retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger's associates are hand picked to provide the best service in the industry. If you have a passion for customer service and thrive in a team environment, Denninger's is the place for you!

What We Offer

• A rewarding and fun work atmosphere
• Participation in Department Head Bonus Program
• Employee Recognition Program
• 20% Staff discount across all locations
• 50% Staff discount at our Bistro/ Bitehaus
• Perks Program (Monthly Super Staff Discounts, Goodlife Discount, Perkopolis and more)
• Health, vision and dental benefits six month after hire
• Employee Assistance Program
• Access to 24/7 virtual health care
• Deferred Profit Sharing Plan (DPSP)

Vacancy Status:

Open (Current)

Job Summary:

The role of the Department Head is to manage the operation of the Self Serve department efficiently and effectively to achieve Sales and Net Operating Profit (NOP) goals while giving customers an excellent shopping experience.

Reports to:

Store Manager

Duties

Sales & Gross Margin

• Execute the Company's Merchandising and Promotional strategies to achieve the Company's sales objectives with the assistance of the category manager
• With the assistance of the Store Manager, utilize the Store Promotion Master Book/ Intranet to execute department sales goals as assigned by the Store Manager by participating in biweekly/ monthly department head meetings
• Analyse sales and gross margin reports with the assistance of the Store Manager to maximize sales and gross margin for the department
• Ensure quality control of all products
• Orders effectively to achieve maximum sales and gross margin
• Ensure proper procedures are followed including not limited to credits, product rotation, invoicing, store transfers, receiving, etc.

Expense Control

• Control labour costs through efficient weekly store schedules (to be approved by Store Manager)
• Minimize all operational expenses (utilities, supplies, samples, waste, donations, etc.)
• Conduct regular, preventative maintenance of equipment to ensure proper functionality and control of equipment expenses

Policies and Procedures

• Enforces and adheres to all applicable legislation to ensure a safe and clean retail environment
• Support the Company Mission, Vision and Guiding Principles
• Enforce all Company policies and procedures
• Manage and report any accident, incidents, WSIB cases to the Store Manager
• Reports maintenance repairs in accordance with the Company's reporting procedure

People Management

• Ensure completion of departmental tasks by delegating to associates within the department
• Communicate staffing levels to the Store Manager to ensure departmental efficiency and customer service
• Provide ongoing training and guidance to all members of the department
• Responsible for the performance management of all members of the department with the assistance of the Store Manager, using employee meeting records and annual performance reviews
• Attend regular department head meetings to review all policies, procedures and expectations and goals and achievement of goals in the department
• Ensure a harmonious and productive working environment in the store to maximize associate morale and performance
• Respond to customer concerns / issues in an appropriate and timely manner.

Shift Management and Key Holder Responsibilities

• When assigned as active shift manager, you are responsible for the general communication and organization between all departments.
• Ensures all store opening procedures are followed and complete when designated as opening shift supervisor
• Ensures all mid shift procedures are followed and complete when designated as mid shift supervisor
• Ensures all closing shift procedures are followed and complete when designated as closing shift supervisor

• All other duties as assigned by Management

Requirements

• A minimum of 2 years service with Denninger's or equivalent experience in a similar retail environment
• Demonstrate a comprehensive understanding of the department
• Demonstrate a hands on management style
• Proven leadership skills and ability to delegate
• Demonstrates strong communication skills throughout all levels of the organization
• Demonstrates professionalism throughout all levels of the organization
• Proven ability to handle confidential information
• Excellent time management skills

Essential Job Functions

• Stand and walk for extended periods of time.
• Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
• Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

We thank all applicants, however, only those being considered for an interview will be contacted.

R. Denninger Limited is an equal opportunity employer and we value the importance of diversity and dignity in the workplace. If you are contacted by R. Denninger Limited regarding a job opportunity, please advise prior to the interview if you require accommodation and we will work with you to make appropriate arrangements.

AI Disclosure: R. Denninger Limited utilizes AI in the preliminary screening of all applicants to determine their base eligibility. All further review is completed by a member of the Human Resource team.