Self Checkout Attendant PT

Walmart; Georgina; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Georgina, Ontario, seeks a Self-Checkout Attendant to assist customers at the self-service area, promote company programs, and provide excellent customer service. Applicants must be at least 16 years old. The role focuses on maintaining a clean area and ensuring customer satisfaction through effective communication and support.

Qualifications

• Age - 16 or older

Responsibilities

• Assist customers at the self-service area.
• Educate customers on self-service options.
• Promote company programs related to self-service.
• Observe customers for assistance needs.
• Explain interventions or quality checks politely.
• Respond to EAS alarms appropriately.
• Notify Customer Service Manager for cash or technical issues.
• Return Scan & Go scanners after use.

Job description

Position Summary: A Self-Checkout Attendant assists customers in the processing of transactions through the self-service area(s) and provides exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart.

What you'll do...

1. Keeping the area N.C.O. and free of fixtures, unnecessary debris, foreign objects, and liquids.
2. Educating customers on the correct and efficient use of self-service options, when applicable.
3. Promoting company sponsor programs, i.e., credit card service, product protection and charity initiatives, when applicable.
4. Observing the activities of a customer to determine when and if assistance is needed.
5. When self-service interventions and quality checks are required, politely explaining the reasons for the intervention or quality checks while positively reassuring customers that periodic quality checks and interventions are normal protocol when using self-serve checkout options.
6. Demonstrating knowledge about responding to EAS alarms and filling out the 'Failure to Deactivate' Log.
7. Calling the Customer Service Manager when the self-service area(s) is low on cash or has a technical issue.
8. Returning Scan & Go scanners to their home after use.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.