Security Technician

Convergint; Brantford; On-site; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Security Systems Technician, where your technical skills will shine in providing exceptional service to customers. You will be responsible for installing and servicing a variety of security systems, ensuring customer satisfaction through your expertise and problem-solving abilities. This role offers a dynamic work environment with opportunities for growth and development, as well as a commitment to safety and inclusion. If you are passionate about technology and customer service, this is the perfect opportunity for you to make a meaningful impact in the security industry.

Benefits

Company Holidays and Paid Time Off

Comprehensive benefit plan

Employer contribution to RRSP

Fleet Vehicle

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Corporate Social Responsibility Day

Qualifications

• 3-5 years experience with electronic security systems and programming.
• Strong technical skills and ability to troubleshoot problems effectively.

Responsibilities

• Install, program, test, and service security systems and equipment.
• Respond to customer service calls and perform maintenance as needed.

Skills

Customer Service

Technical Support

Troubleshooting

Programming

Mechanical Aptitude

Electrical Aptitude

Communication Skills

Organizational Skills

Education

Diploma in Electronics

Tools

Hand Tools

Power Tools

MS Office

Job description

Convergint is currently recruiting for a Security Systems Technician to join our team. As a Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification, and related customer training on assigned security projects including small to large projects that vary in complexity, servicing and supporting existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, tests, repairs, and services a substantial variety of security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Reads blueprints, schematics, manuals, and other specifications to determine installation requirements; interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using advanced test instruments and hand tools.
• Responds on client sites to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a variety of systems. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
• Identifies and resolves problems for service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
• Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking. Provides technical support to end users when applicable. Seeks technical guidance from more experienced staff or product vendors when required.
• Using technical knowledge, skills and experience, may act as mentor for other staff members. May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
  
  

What You’ll Need

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong technical skills and experience related to electronic security systems; may adapt and develop procedures, processes, tools to meet the more complex requirements of the job.
• Strong programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Strong verbal, written and interpersonal communication skills.
• Excellent organizational skills and the ability to handle multiple projects simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
  
  

Requirements

• Diploma in Electronics strongly preferred.
• Relevant trade experience preferred.
• Minimum of 3-5 years’ experience with electronic security systems demonstrating solid technical skills.
• 3-5 years of programming experience with regards to security systems with a proven ability to troubleshoot problems and look for solutions.
• Industry-specific certifications such as Lenel, Genetec, CCure, AMAG, Kantech, Avigilon, are an asset.
  
  

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.

We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Employer contribution to RRSP.
• Fleet Vehicle.
• Work environment committed to safety.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Corporate Social Responsibility Day.
• And much more.
  
  

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Disability accommodations are available on request for candidates taking part in all stages of the recruitment process.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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