Security Supervisor - Nova Institute Truro

Commissionaires; Truro; Hybrid; CAD 33,000 - 44,000; Full time

Benefits offered by this job

Health, drug, and dental benefits

Life and AD&D Coverage

RRSP/TFSA matching

Free uniforms and equipment

Professional training and development

Job summary

Commissionaires Nova Scotia seeks a Security Supervisor to oversee shift personnel, coach staff, and ensure safety standards across assignments. You will manage staffing, incident reporting, and liaise with the Northern District Manager to maintain service quality.

The role requires strong customer service, clear communication, and leadership capabilities. Work is 40 hours per week, with a wage of $28.18 per hour; closing date is Oct 6, 2026.

Qualifications

• Be aged 19 or older.
• No criminal record for which a pardon has not been granted.
• Be eligible to apply for, and pass Government of Canada Enhanced Reliability.
• Emergency First Aid & CPR required or valid.

Responsibilities

• Supervise, coach and administer shift personnel.
• Coordinate shift scheduling and relief as required.
• Manage site staffing to meet service level requirements.
• Oversee incident reporting and safety communications.
• Train and supervise new Commissionaires.
• Manage security clearances for new employees.

Skills

Customer service

Communication skills

Leadership/management training

Computer literacy

Stress management

Education

Enhanced Reliability clearance

Emergency First Aid & CPR

Tools

On-Watch application

Job description

Commissionaires Nova Scotia (CNS) is the province’s leading provider of security, safety, training, and identification services. Winner of the 2025 Canadian Outstanding Security Performance Awards (OSPAs)- Outstanding Partnership, we are a part of the Canadian Corps of Commissionaires, our parent federation employing over 22,000 commissionaires across Canada. We exist to provide meaningful employment for veterans of the Canadian Armed Forces and RCMP, their families, and anyone else who wants to contribute to the security and well-being of Nova Scotians.

We're looking for individuals who are dependable, observant, and committed to making a difference. As a Security Guard, you'll help create safe, welcoming environments through proactive patrols, strong customer service, and a professional presence while supporting the diverse needs of our clients and communities.

We are recognized for providing the highest quality of security services in Nova Scotia, with global certifications for our exceptional customer service, management standards, and environmental stewardship.

WHAT WE OFFER

A sought-after employer and community partner, we can help you achieve your goals through challenging work, professional development, and career advancement opportunities. We strive to continually improve and leverage technology in the security industry across Nova Scotia.

• Health, drug, and dental benefits
• Life and Accidental Death and Dismemberment Coverage (AD&D)
• RRSP/TFSA matching
• Free uniforms and equipment
• High-quality, formal, and on-job training
• Annual, earned paid loyalty award
• Education assistance funds and family scholarship programs
• Advancement opportunities within a large, national organization

THE ROLE

Position: Security Supervisor

Competition Number: CNS 2026-09-21

Reports to: Northern District Manager

Responsible For: Supervision, coaching, and administration of shift personnel

Working Hours: 40 hours per week Monday to Friday (subject to change - there may be operational requirements that require flexible hours during the week and weekends)

Wage: $28.18 per hour

Closing Date: Oct 6, 2026

Duties and Responsibilities

While duties vary by assignment, the responsibilities of this role may include, but are not limited to:

• Ensuring the appropriate level of staffing is met, for CNS to meet the service level requirements of our contract
• Managing the site cost centre for staffing, overtime and equipment
• Escort contractors throughout the facility and oversee the assignment and tracking of radios, keys, and PPAs.
• Positively and effectively coach, motivate, discipline and provide feedback when necessary
• Work with internal stakeholders to fill any outstanding site staffing requirements
• Ensuring timely and accurate delivery of communication, including all Incident Reports
• Keeping the District Manager and other stakeholders apprised of all events and incidents as applicable
• Administrative control of records, incidents, and security infraction reports
• Ensure SWI’s (Site Work Instructions), dress standards, and safety equipment regulations are adhered to
• Coordinate and audit all required site-specific training
• Ensure monthly Operational Health & Safety reports are completed and submitted
• Provide direction, assistance and leadership during emergencies
• Implement shift scheduling and shift relief as required, and complete shift reports as required
• Completing administrative duties as required
• Supervising training of new Commissionaires
• Managing all security clearances for new employees

Additional Responsibilities

• Preparing reports relating to personnel management issues
• Manage security and safety of personnel visits by maintenance staff and contractors
• Being a highly active/visible champion for workplace health and safety, as well as participate in OHS meetings

Candidates must:

• Be aged 19 or older.
• Not have a criminal record for which a pardon has not been granted.
• Be eligible to apply for, and pass.
  • Government of Canada Enhanced Reliability
  • Emergency First Aid & CPR
• Be able to communicate effectively in English.

Qualifications and Skills

• Be qualified in, or have the ability to pass, CNS advanced leadership/management training courses (CSC 1 and 2)
• Comfortable in use of computers and computer-based applications
• Possess excellent customer service skills.
• Possess excellent communication skills (verbal and written).
• Demonstrated ability to maintain composure and exercise sound judgement and decision making during emergency or high stress situations.
• Demonstrated ability to multi-task, prioritize and adapt to changing situations.
• Highly professional and discreet
• Excellent coaching, negotiating, and mentoring abilities.
• Experience in On-Watch application considered an asset.

READY TO APPLY?

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.