Security Supervisor - Law Society of Ontario - Downtown Toronto

CareerArc; Toronto; On-site; Full time

Job summary

Join a forward-thinking company as a Security Supervisor, where your leadership skills and passion for safety will shine. This role involves overseeing security operations at a prestigious location, ensuring the safety of individuals and property while providing exceptional customer service. You'll be part of a dynamic team that values respect, inclusion, and diversity. With opportunities for advancement, this position allows you to make a significant impact while working in a supportive environment. If you're ready to take your career to the next level in security management, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• 2+ years of supervisory experience in the security industry required.
• Valid Ontario Security Guard License and CPR certification mandatory.

Responsibilities

• Supervise on-site guards and ensure adherence to security protocols.
• Respond to security incidents and provide ongoing support to staff.
• Conduct training and maintain records for security personnel.

Skills

Customer Service Skills

Crisis Management

Supervisory Skills

Security Incident Response

Training and Development

Education

High School Diploma

Standard First Aid and CPR Level C

SMART SERVE Certification

Tools

CCTV Systems

Access Control Systems

Job description

Security Supervisor - Law Society of Ontario - Downtown Toronto

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Security Shift Supervisor
City: Toronto, Ontario (Downtown) - 130 Queen St W, Toronto, ON M5H 2N5
Status: Full-Time Permanent
Pay Rate: $24.50 / hr
Hours: Monday to Friday Rotating - 0700-1500/ 1500-2300 ** Subject to change based on Company Need.
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours OR ESA
This is a Non-Union Position. Minimum 6 month commitment required. **
Posting Date: January 21, 2025
Closing Date: February 21, 2025

Site Description

The Law Society of Ontario is the law society responsible for the self-regulation of lawyers and paralegals in the Canadian province of Ontario. Founded in 1797 as the Law Society of Upper Canada, its name was changed by statute in 2018.

Job Description

The on-site Security Supervisor will provide a variety of services, implementing the Law Society of Ontario's security objectives according to policies and procedures which may include but are not limited to the following general tasks:

Security Supervisor Duties & Responsibilities

• The Security Supervisor shall be responsible for the supervision/administration of the on-site guards and shall perform these duties in conjunction with other duties as assigned.
• The onsite Supervisor will work closely with the LSO staff and will take direction from management as appropriate and directed by the CSM.
• Provide ongoing support to all staff on security-related issues;
• Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned.
• Set individual and team objectives within the Security Department and ensure these are achieved to a high and consistent standard;
• Attend all staff meetings as required.
• Test guard staff on a quarterly basis with information contained in the Post Orders, or using any other relevant information provided by the Security Managers;
• Train security staff as required, and ensure training checklists are completed and submitted to the Security Managers;
• Maintain, organize, and file all staff training records, application records, disciplinary records, and security license records, and provide all records to the Security Manager upon request.
• Inform the Site Supervisor of all issues that may have an impact on the security services or staff performance;
• Review all logs and the guard tour patrol reports on a daily and provide a summary of patrol proficiency to the CSM / Management as required.
• Conduct and/or prepare frequent audits of equipment such as radios (and accessories), keys, Guard Tour devices, CCTV, storage and computer systems and provide Brookfield with records of these audits;
• Ensure all staff complete detailed and accurate incident reports before the end of their shift and within a reasonable time frame;
• Supervise security incident response and respond to all major incidents. If required, debrief after the incident to discuss and recommend improvements;
• Ensure the daily patrol schedules are followed and posts do not get abandoned. Conduct spot checks in person or via CCTV;
• Protect the safety of persons and their belongings on LSO property.
• Prevent and minimize fire, theft, vandalism, criminal damage, and trespass on LSO property.
• Parking enforcement: including but not limited to the tagging/towing of unauthorized vehicles, and calling out contractors for snow removal.
• Minor parking gate access repairs and/or unjamming of mechanisms.
• Prohibit entry into secure areas of the LSO property by anyone other than authorized persons determined by an authorized LSO administrator.
• Complete interior and exterior patrol rounds of the LSO property including documentation of conditions/safety concerns and weather reports as required.
• Enforcement of the LSO smoke-free property policies.
• Monitor security consoles (access control, secure elevator, and CCTV video monitors).
• Visitor and employee identification verifications.
• Respond to alarms.
• Complete incident reports, logs, and daily operating reports.
• Issue and control access cards and keys to personnel, contractors, and visitors when required.
• Lock and unlock doors as scheduled or required.
• Report any unusual incidents or hazardous conditions.
• Maintain a log of security incidents and report occurrences.
• Document, secure, and manage lost and found property and property safekeeping.
• Security personnel will provide safety escort services to emergency contractors on LSO property when required.
• Advise LSO staff immediately of any notifiable incidents.
• Assist with the management of any aggressive visitors (physically and verbally).
• Attend every event or incident, which they reasonably consider may jeopardize the security of the Facility and provide a high level of customer service.
• Assist with the prevention management of illicit substances and or weapons; secure the location of any found items, while awaiting TPS as instructed.
• Document all events in a notebook or electronic incident report.
• Must be able to sit, stand, walk, and patrol for extended periods of time between 3-4 hours at a time.
• Other duties as required/requested by the company and management.

Qualifications

• Must have minimum 2 years of Supervisory Experience in the Security Industry or equivalent.
• Must have a minimum 3 - 5 years of experience working in Security.
• Must have a valid Ontario Security Guard License.
• Must have a Valid STANDARD First Aid and CPR Level – C from a WSIB-approved provider.
• Proficient in English (both oral and written).
• Must be willing to complete a Vulnerable Sector Check.
• Must have or be able to obtain a SMART SERVE Certification.
• Must be able to provide proof of eligibility to work full-time in Canada legally at the time of offer.

Why choose Paladin?

• Opportunities for advancement and growth.

Certification Requirements (All)

2 years of security supervisor experience
3 years of security experience
Standard First Aid, CPR Level C
Valid Ontario Security License

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager.

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Days/ Afternoons/ Nights - 8-12 hour shifts. Flexibility Required.