Security Supervisor - Full Time Days - 15 York Street (People & Culture)

Paladin Security; Toronto; On-site; Full time

Job summary

An established industry player is seeking a dedicated Shift Supervisor to lead a team of security personnel in a dynamic environment. This role involves maintaining a visible presence, ensuring compliance with property standards, and providing exceptional customer service. The ideal candidate will possess strong interpersonal skills, a valid Ontario Security Guard License, and a commitment to safety and professionalism. Join a company that values respect, inclusion, and diversity, and play a key role in creating a safe and welcoming environment for all. If you thrive in a fast-paced setting and are passionate about helping others, this opportunity is for you.

Qualifications

• Minimum 1 year of experience in security or equivalent required.
• Must have valid Ontario Security Guard License and CPR certification.

Responsibilities

• Lead a team of guards and ensure compliance with property standards.
• Provide exceptional service and maintain a safe environment.
• Respond to emergencies and assist law enforcement as needed.

Skills

Customer Service Skills

Interpersonal Skills

Decision-Making Skills

Multi-tasking

Communication Skills

Education

Valid Ontario Security Guard License

Standard First Aid and CPR Level - C certification

Tools

Basic Computer Skills

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our guards; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Shift Supervisor
Site: Cadillac Fairview- 15 York Street (Maple Leaf Square)
City: Downtown Toronto, ON
Status: Full-Time Days
Hours: Static Continental Days - 0700-1900
Pay Rate: $19.77 - $20.16
Internal Posting Date: April 15, 2025
Internal Closing Date: April 22, 2025
External Closing Date: April 29, 2025

Schedule Example

First Week
Monday: Day Shift (0700-1900)
Tuesday: Day Shift (0700-1900)
Wednesday: Off
Thursday: Off
Friday: Day Shift (0700-1900)
Saturday: Day Shift (0700-1900)
Sunday: Day Shift (0700-1900)

Second Week
Monday: Off
Tuesday: Off
Wednesday: Day Shift (0700-1900)
Thursday: Day Shift (0700-1900)
Friday: Off
Saturday: Off
Sunday: Off

Please note that this is just an example and may not reflect your actual assigned schedule, which will be determined based on business needs.

Job Description:

Security guards maintain a highly visible and reassuring presence through their assigned patrol and post duties. Security guards are the eyes and ears of the Property and they take steps to ensure that the Manager’s rules and standards for the Property are maintained. By their presence, they act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming environment at the Property.

Job Duties:

• Lead a team of 1-3 guards
• Proactively dealing with emergency situations
• Liaise with Site Director and Property Management
• Providing exceptional service to enhance customer experience
• Ensuring compliance with the standards, rules and regulations at the Property
• Be proactive in helping everyone have an outstanding customer experience at the Property
• Perform highly visible patrols of assigned patrol areas/zones (by foot), and positively engage with tenants, guests, visitors, and employees on an ongoing basis
• Approach guests or visitors at directory boards, within building lobbies, and elsewhere to offer directions or general assistance
• Work closely with the Manager’s other departments at the Property, especially the guest services and tenant services departments, to provide customer service support to tenants, guests, visitors, and employees
• Maintain strong knowledge of activities and special events at the Property and assist visitors and guests during their visit to the Property
• Assist visitors, guests, and tenants’ employees with specific problems, such as safety concerns, requests for directions, escorts, assistance with packages, misplaced vehicles, etc.
• Protect the Property and maintain a safe and welcoming environment
• Enforce the rules and regulations at the Property in a fair and responsible manner
• Report and follow up on hazards and/or deficiencies identified during duty
• Observe and report criminal activity to the police and assist the police upon their arrival and during their attendance at the Property
• Assist tenants/merchants respond to crimes that have occurred at the Property and ensure appropriate law enforcement authorities are summoned
• Respond to medical emergencies and provide First Aid, CPR, or AED support as necessary until medical professionals arrive
• Prepare written reports using the Manager’s standard report-writing program
• Deal with trespassers and unauthorized persons found on the Property in a fair and safe manner
• Remain prepared to respond to crime, disturbances, and emergencies as per training and procedure
• Facilitate access to restricted areas for authorized persons
• Control vehicle traffic on the Property
• Normal physical activity characterized by extended periods of walking and standing, periodic sitting, kneeling, bending, and use of basic motor skills
• Regular keyboarding and record keeping in written logs required
• Close and secure doors to prevent heat loss during colder seasons
• Shut off excess lighting where suitable to assist in the reduction of power consumption
• Access control
• Emergency management
• Other duties and responsibilities as assigned by the company and management

Requirements & Qualifications:

• Valid Ontario Security Guard License
• Valid Standard First Aid and CPR Level - C certification - Issue by a WSIB-approved provider
• Covid-19 - Fully Vaccinated (Min 2 doses)
• Must have a minimum 1 year of experience working in Security or equivalent
• Basic computer (keyboarding) skills are required
• Knowledge of applicable federal, provincial and municipal legislation and regulations required
• Excellent interpersonal skills
• Demonstrated ability to multi-task
• Effective written and verbal communication skills
• Excellent discretion and overall decision-making skills
• Tact and diplomacy in dealings with a range of settings and situations

Additional Information / Benefits: Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are shortlisted will be contacted for an interview.

This job reports to the Client Service Manager.

This is a Full-Time position 1st Shift, Continental Days - 0700-1900.

Number of Openings for this position: 1