Security Supervisor

City of Vancouver - CA; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local city government in Metro Vancouver seeks a Security Supervisor to provide leadership in maintaining a safe and welcoming environment at the Evelyne Saller Centre. The successful candidate will oversee security operations, train staff, and engage with the community. Applicants should have Grade 12 completion and relevant security certifications. This temporary, full-time position offers a competitive hourly wage and requires strong leadership and communication skills for effective community interaction.

Qualifications

• Completion of Grade 12, supplemented by Security related courses and experience.
• Experience in a supervisory capacity preferred.
• Knowledge of social and economic issues in communities is valued.

Responsibilities

• Support a safe and welcoming environment for patrons and staff.
• Supervise and train Security staff.
• Monitor security operations and incident reporting.

Skills

Conflict resolution

Leadership

Community engagement

Excellent verbal communication

Education

Completion of Grade 12

Intermediate First Aid Certification

Basic Security Training (BST) Certificate

Tools

Microsoft Office suite

Job description

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada’s Top 100 Employers, BC's Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

The Security Supervisor supports the Centre’s mandate of providing a safe, welcoming, professional and accessible environment for patrons and staff. The position does this through leadership in relationship building, patron engagement, and using a conflict-positive approach to resolving issues and concerns in the Centre within the framework of established guidelines. The Security Supervisor is a working supervisory position, with responsibilities in supervising Security staff on shift; administrative work overseeing security operations; floor and public inquiry support; and supporting the safety and maintenance at the Evelyne Saller Centre.

Specific Duties/Responsibilities

• Performs day-to-day site/shift security operations aimed at achieving the Evelyne Saller Centre’s mandate of a safe, welcoming, professional and accessible environment for patrons and staff, including training new staff, updating staff on new procedures; direct supervision of workday positions/rotations/breaks/program support; reporting/documenting; daily huddles; creating documents of procedures and policies for distribution, tracking employee training
• Creates Security staff schedules and conducts time entry review
• Monitors the performance of security staff which includes providing direction to the Security Attendants, training, coaching and performance reviews
• Assists with Occupational Health and Safety and WorkSafe matters
• Liaises with emergency services on security and medical related matters
• Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the Centre while keeping others safe
• Performs regular security functions including access control, patrols, program and event support, and clerical duties as required, including reporting building maintenance and repair requirements
• Revises security procedures with reference to investigations, helping define new procedures and policies in consultation with management and rest of security team
• Reviews incident reports and identifies of training, procedure review, and applies the Code of Conduct to determine access restrictions for patrons
• Orders security and First Aid related supplies as needed
• Performs other duties as required

Education and Experience

• Completion of Grade 12, including or supplemented by Security related courses and sound related experience including some experience in a supervisory capacity or an equivalent combination of training and experience
• Intermediate First Aid Certification
• Experience and knowledge in working with socially and economically disadvantaged communities is preferred
• Basic Security Training (BST) Certificate is preferred

Knowledge, Skills, and Abilities

• Thorough knowledge of security policies, procedures, techniques, principles and standards as they relate to the work performed
• Considerable knowledge of the buildings and grounds patrolled, and control, alarm and monitoring systems
• Working knowledge of investigative techniques
• Working knowledge of the organization of the City, the general functions the Centre, and the nature of services performed
• Working knowledge of office practices and procedures and the use of Microsoft Office suite
• Working knowledge of department budgeting activities; planning, monitoring, tracking
• Ability to coordinate security operations and develop related plans
• Ability to select, train and supervise the work of security patrol staff; provide training and guidance to same
• Ability to follow-up on complex incident reports and to investigate incidents and recommend corrective action
• Ability to train civic staff in a variety of security related topics and emergency evacuation procedures
• Ability to establish, maintain and prepare a variety of records, files and reports related to the work
• Ability to establish and maintain effective working relationships with internal and external contacts
• Excellent verbal de‑escalation, community engagement, effective relationship building, and conflict resolution skills are required
• A high level of initiative and skill working both independently and with a team while multitasking in a fast paced environment
• Sound knowledge of departmental practices, policies & procedures
• Ability to meet transportation needs

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position End Date: April, 2027

Salary Information: Pay Grade GR-019: $36.57 to $43.00 per hour

Application Close: January 4, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.