Security Supervisor

Starwood Hotels; Mayfair; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Designed by Nature work environment

Competitive Vision and EAP program

Retirement Planning

Paid Personal Days

Career Advancement opportunities worldwide

Professional development courses

Team Member Recognition program

Job summary

Starwood Hotels is looking for a Security Supervisor at 1 Hotel Mayfair, Canada. The role focuses on maintaining hotel safety and security while leading a team. Responsibilities include overseeing daily operations, incident management, and compliance with safety regulations. Candidates should have experience in a luxury hospitality environment and an SIA License. The position offers various benefits, including health and wellness programs, career advancement opportunities, and a supportive team culture.

Qualifications

• Experience as a Security Supervisor in a luxury environment is essential.
• Ability to manage incidents and ensure compliance with safety standards.
• Strong leadership skills to guide a team under pressure.

Responsibilities

• Oversee daily security operations and team activities.
• Coordinate incident management and ensure safety compliance.
• Deliver luxury guest experiences by proactively managing risks.

Skills

Passionate about safety and security

Experience in a luxury hospitality environment

Strong understanding of security operations

Confident leading daily operations

Skilled in managing shift handovers

Knowledgeable in event security

Highly organised with attention to detail

Confident enforcing procedures

Proactive in monitoring systems

Natural leader encouraging open communication

Skilled in identifying training needs

Ability to remain calm under pressure

Flexible for 24-hour operations

Collaborative team player and independent worker

SIA License

Job description

Grow with Us

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. That’s why we hire thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We’re currently seeking a Security Supervisor at 1 Hotel Mayfair to help maintain the safety, security, and smooth operation of the hotel for our guests, team members, and assets. This role is all about how you respond—or just as importantly, how you don’t respond—under pressure. You’ll stay one step ahead of potential risks, leading your team with professionalism, sound judgement, and a proactive mindset, while delivering a seamless luxury guest experience.

Supporting the Security Manager and Director of Security & Safety, you’ll oversee daily operations, coordinate team activity, manage incidents, and ensure compliance with safety standards, fostering a culture of excellence and accountability.

Qualifications

• Passionate about safety and security, with experience in a luxury hospitality environment
• Proven experience in a Security Supervisor role
• Strong understanding of security operations, including incident management and investigations
• Confident leading daily operations, including team rotations, lobby presence, and peak period coverage
• Experienced in managing shift handovers, ensuring accurate and up-to-date communication across teams
• Knowledgeable in event security, with the ability to interpret and act on Banquet Event Orders (BEOs)
• Highly organised, with strong attention to detail when managing administration, audits, and compliance
• Confident enforcing procedures, including contractor vetting and access control
• Proactive in monitoring systems, conducting KYC checks, and maintaining accurate lost & found records
• A natural leader who encourages open communication, active listening, and team engagement
• Skilled in identifying training needs, mentoring team members, and supporting ongoing development
• Ability to remain calm under pressure and respond effectively to unexpected situations
• Flexible and able to meet the demands of a 24‑hour operation
• Works collaboratively within a team, while also confident working independently and using initiative
• SIA License required

Benefits

• Designed by Nature work environment
• Health & Wellness: Competitive Vision and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement opportunities worldwide
• SH University – professional development and courses through an exclusive online platform
• Team Member Recognition program – rewards and pay it forward initiatives

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.