Security Supervisor

Gateway Casinos & Entertainment Limited; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading gaming and entertainment company seeks a Security Supervisor in Metro Vancouver. In this role, you will supervise security operations, ensuring the safety of guests and property while providing exceptional customer service. Candidates should have prior security experience and strong communication skills. Join a dynamic team that values your contributions, with opportunities for training and career advancement.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Proven high level of customer service.
• Ability to obtain registration as a Category 1 Gaming Assistant.
• Completion of Serving It Right prior to start date.

Responsibilities

• Supervises and manages team performance during security activities.
• Monitors floor traffic for suspicious activity.
• Provides excellent customer service to guests.

Skills

Security experience

Customer service

Communication skills

Organizational skills

Education

Completion of Gaming Security Officer training/exam

Valid BC Security License

Job description

Incoming professionals with relevant work experience may be subject to higher wages. Premium for Night Shift (22:00-06:00) = $1.00 / hour

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets, and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform a number of duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, managing lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log, and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety, and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity; communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Comply with all applicable laws, policies, and procedures
• Keep work areas clean and free of safety hazards, debris, and litter
• Perform all job duties in a safe and responsible manner
• Adhere to departmental quality standards
• Perform other related and compatible duties as assigned

What You Bring

• Previous security experience and security training are strong assets
• Proven high level of customer service
• Organizational, interpersonal, analytical, and communication skills
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of GSO training/exam within 90 days of start
• ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta)
• Completion of Serving It Right prior to start date (in BC)

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs in a dynamic and fun environment. Join a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. With 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway employs approximately 8,648 people. The company boasts about 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming Bundles in Ontario, including 11 properties. Gateway has developed proprietary casino and restaurant brands, such as Match Eatery & Public House, Atlas Steak + Fish, and Halley's Club. In 2017, Gateway celebrated 25 years in gaming and entertainment in Canada.