Security Supervisor

Gateway Casinos & Entertainment; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in the gaming and entertainment sector is seeking a Relief Security Supervisor to ensure the safety and security of staff and guests. This role involves supervising security activities, providing customer service, and maintaining safety protocols within the establishment. Candidates should have relevant experience and training in security operations, with opportunities for career advancement.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts on travel, food, and fitness

Exciting and fun work environment

Qualifications

• Previous security experience and security training is a strong asset.
• The ability to obtain registration as a Category 1 Gaming Assistant.
• Completion of required training before start date.

Responsibilities

• Supervises security activities and team performance.
• Provides excellent customer service and manages access control.
• Conducts interviews and investigations as needed.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Education

Completion of Gaming Security Officer (GSO) training/exam

Valid BC Security License

Completion of Serving It Right

Job description

Job Type: Relief

Hourly Rate = $24.28
Incoming professionals with relevant work experience may be subject to higher wages. Premium for Night Shift (22:00-06:00) = $1.00/hour

The Gateway to Your Future

In this key role, you will be an integral part of the security team, ensuring Gateway's staff, property, company assets, and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform various duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, managing lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log, and conducting investigations. You may also be required to provide first aid and medical attention.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive, and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises and manages team performance while participating in security activities
• Oversees training, coaching, human resources, safety, and recruitment needs of the team
• Monitors floor traffic: watches for suspicious activity, communicates with management and surveillance
• Provides excellent customer service by greeting customers, answering questions, and providing solutions
• Escorts individuals within the facility and parking lot(s); may provide first aid; conducts interviews and investigations; writes reports
• Complies with all applicable laws, policies, and procedures
• Keeps work areas clean and free of safety hazards, debris, and litter
• Performs all job duties in a safe and responsible manner
• Adheres to departmental quality standards
• Performs other related and compatible duties as assigned

What You Bring

• Previous security experience and security training is a strong asset
• Proven high level of customer service
• Organizational, interpersonal, analytical, and communication skills
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of GSO training/exam within 90 days of start in B.C.
• ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta)
• Completion of Serving It Right prior to start date (in BC)

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution, and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill, and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario, and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars, and 561 hotel rooms. Gateway is the service provider for the Central, Southwest, and North gaming bundles in Ontario, which includes 11 properties. Gateway continues to diversify and expand its offerings, including developing proprietary casino and restaurant brands, and enhancing the gaming customer experience. For more information, visit www.gatewaycasinos.com.

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Note: Gateway is a proud equal opportunity employer committed to an inclusive and barrier-free candidate experience. If you require accommodations during the recruitment process, please let us know.