Security Shift Supervisor - Site Lead

SmartRecruiters, Inc.; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

Mattel is seeking a Security Shift Supervisor to oversee a 24/7 operation, leading Security Officers and coordinating daily shift activities. The role ensures compliance with post orders, SOPs, and security best practices while maintaining a safe, professional environment for staff and visitors.

The position requires shift flexibility, strong team leadership, and experience with CCTV, access control, and incident reporting.

Qualifications

• High school diploma or GED required.
• At least one year of security-related experience preferred.
• Prior experience leading, coaching, or supervising personnel preferred.
• Valid driver’s license required.
• Valid security license or guard card where required by applicable law or regulation.
• First Aid, CPR, and Blood-borne Pathogens certification, or ability to obtain through company training.
• Demonstrated ability to write clear incident reports and procedures.
• Working knowledge of CCTV, access control, alarm monitoring, and other security programs.

Responsibilities

• Lead on-shift security operations and coordinate post assignments.
• Conduct shift briefings and ensure information is communicated between shifts.
• Train, coach, and direct Security Officers; support performance evaluations.
• Support scheduling, payroll, and timekeeping administration for the team.
• Respond to alarms and incidents; coordinate with security manager and emergency services.
• Maintain compliance with policies, procedures, training, and regulatory obligations.

Job description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

The Security Shift Supervisor serves as the primary Global Security point of contact for an assigned shift within a 24/7 operation. This role leads and supports Security Officers, coordinates daily shift activities, ensures compliance with post orders, standard operating procedures, contingency plans, and Mattel Global Security Best Practices, and completes special assignments as directed by the Security Manager. The supervisor also performs standard Security Officer duties when operationally required and helps maintain a safe, secure, professional, and customer-focused environment for Mattel employees, visitors, contractors, and business partners.

What Your Impact Will Be:

Shift Leadership and Team Management

• Serve as the on-shift security lead and primary escalation point for security, safety, and operational issues.
• Coordinate officer post assignments, patrol responsibilities, break coverage, and response priorities in accordance with approved post orders and business needs.
• Conduct shift briefings and ensure critical information, open issues, and follow-up actions are communicated accurately between shifts.
• Train, coach, and direct Security Officers; conduct regular touchpoints and support performance evaluations, corrective action, and development activities in coordination with the Security Manager and People & Culture.
• Support scheduling, payroll, and timekeeping administration for the assigned team, as directed by the Security Manager.
• Promote accountability, teamwork, professional conduct, and consistent customer service across the security operation.

Security Operations and Emergency Response

• Protect Mattel personnel, visitors, physical property, assets, intellectual property, privacy, and confidential information from theft, damage, harm, unauthorized access, and unlawful activity.
• Ensure compliance with Mattel Global Security Best Practices, site procedures, contingency plans, and U.S. Customs Trade Partnership Against Terrorism (CTPAT) recommendations, where applicable.
• Respond to alarms, security incidents, fires, medical and first-aid events, and other emergencies; initiate notifications and coordinate with the Security Manager, Facilities, EHSS, emergency services, or law enforcement as required.
• Conduct mobile and foot patrols and direct officers in identifying, documenting, and escalating security, safety, and facilities-related concerns.
• Support traffic control, visitor registration, and the safe processing and direction of suppliers, contractors, delivery personnel, and other site guests.
• Perform Security Officer duties and fixed-post assignments when needed to maintain required staffing and operational continuity.

Systems, Compliance, and Reporting

• Monitor and operate access control, CCTV, guard tour management, alarm, and fire control systems in accordance with site procedures.
• Escalate system failures, equipment issues, and maintenance needs to the appropriate Security Systems, Facilities, or technical support personnel.
• Complete and review incident reports, shift logs, electronic audits, administrative records, and other required documentation for accuracy, timeliness, and completeness.
• Perform administrative data-entry responsibilities associated with guardhouse, employee entrance, building entrance, rover patrol, satellite site patrol, and other post-order requirements.
• Maintain working knowledge of applicable policies, procedures, training requirements, and regulatory obligations, and ensure assigned personnel remain current on required training.

Cross-Functional Partnership

• Work closely with Facilities, EHSS, People & Culture, IT, business leaders, event teams, and other departments to support a safe and orderly workplace.
• Support special events, projects, investigations, audits, and other assignments as directed by the Security Manager.
• Communicate professionally and confidentially with employees, visitors, vendors, emergency responders, and leaders at all levels of the organization.

Qualifications

What We’re Looking For:

Qualifications and Experience

• High school diploma or GED required.
• At least one year of experience in security, asset protection, loss prevention, law enforcement, military service, or a related field preferred.
• Prior experience leading, coaching, or supervising personnel preferred.
• Valid driver’s license required.
• Valid security license or guard card where required by applicable law or regulation.
• First Aid, CPR, and Blood-borne Pathogens certification, or the ability to obtain required certification through company-provided training.
• Demonstrated ability to write clear incident reports, business correspondence, and procedures, and to read and interpret policies, technical procedures, training materials, and governmental regulations.
• Working knowledge of CCTV, access control, alarm monitoring, and other physical security programs and equipment.
• Basic math skills and the ability to maintain accurate administrative records.

Schedule and Physical Requirements

• Ability to work assigned first, second, or third shift and rotate shifts based on business needs.
• Ability to work weekends, holidays, and overtime, including on short notice, as required.
• Ability to stand and walk for extended periods and perform mobile and foot patrols.
• Ability to lift and/or move up to 50 pounds.
• Ability to reach, climb, balance, stoop, kneel, crouch, or crawl as required to perform essential duties.
• Ability to work outdoor posts and tolerate heat, humidity, cold, rain, wind, snow, or other severe weather conditions, as applicable to the site.
• Ability to use handheld radios, access control systems, CCTV systems, handheld and walk-through metal detectors, and other assigned security equipment.
• Ability to attend and successfully complete all mandatory training required to maintain job competence and support professional development.

Additional Information

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences.Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers .
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

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