Security Services - Qualified Persons (Security Officer)

Prairie Mountain Health; Dauphin; On-site; CAD 52,000 - 76,000; Full time

Job summary

Prairie Mountain Health is seeking a Security Patrol Officer with healthcare security experience in Manitoba. The role focuses on rapid response to potential violence, de‑escalation, and protecting staff and patients across PMH sites.

The officer will maintain licensure, operate radios and IT tools, and collaborate with the interdisciplinary team. Responsibilities include escorting at-risk individuals, incident reporting, and emergency response as part of the health facility security program.

Qualifications

• Grade 12 education required.
• Minimum of one year experience as a Security Patrol Officer in a healthcare setting.
• Licensure to practice as a Security Officer (Guard) in Manitoba.
• QP training completed and competency demonstrated per Mental Health Act.
• Proficiency with hand held radios or radio communications devices.
• Manitoba Class 5 Driver's Licence with access to a vehicle for Prairie Mountain Health responsibilities.
• Proficiency with Microsoft Outlook, Word, Excel, Access and PowerPoint; internet apps and IT.
• Knowledge of issues affecting vulnerable populations (homelessness, addictions, HARM Reduction, crime prevention, public safety).
• Ability to walk, stand, run, and assist with physical interventions as needed.
• Strong organizational skills and ability to work independently.
• Problem solving and decision making skills.
• Flexibility to adapt techniques/procedures in changing environments.
• Knowledge and competence in related skills for the position.
• Effective communication skills.
• Respect for confidentiality.
• Ability to perform duties regularly.
• Respect for a culturally diverse population.
• Ability to work with co-workers, clients, and interdisciplinary teams.

Responsibilities

• Maintain a physical presence at health facilities for rapid response to potentially violent or threatening individuals; de-escalate where possible.
• Protect life and property at PMH designated sites.
• Coordinate with law enforcement or other agencies as necessary.
• Work with staff to maintain harmonious relationships across Prairie Mountain Health.
• Assume custody of Mental Health clients per policy; provide safe escort between units and complete required documentation.
• Provide safe escort for at‑risk persons on campus; monitor clients in waiting/treatment areas.
• Respond to emergencies; support incident command and fire safety/evacuation codes as required.
• Support and provide training/orientation to security personnel as directed.
• Notify supervisor of defective equipment or unsafe infrastructure; report issues promptly.
• Monitor CCTV, Card Access and other security systems; support security plans as needed.
• Evict non-authorized persons professionally and coordinate with clinical providers; contact police if needed.
• Ensure clear communication for client/visitor wayfinding; document incidents and daily activities per policy.
• Prepare or issue notices and information related to Provincial Offences as required.
• Maintain licensure and position designation; update checks and ongoing education as required.
• Oversee interior/exterior grounds patrols; report deficiencies and damages.
• Manage parking infrastructure and enforce municipal bylaws as needed.
• Perform other duties as assigned.

Skills

Radio proficiency

Microsoft Office

Driver's license

Independent worker

Problem solving

De-escalation

Vulnerable populations

Communication skills

Confidentiality

Team collaboration

Security experience

Mental Health Act knowledge

Patrol procedures

Education

Grade 12 education (MB Standards)

Tools

Security training tools

Job description

• Minimum of one (1) year experience as a Security Patrol Officer in a healthcare setting
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Successfully complete Qualified Persons (QP) training and demonstrate competency in order to be designated as per the Mental Health Act.
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to, homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety.
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as may be required.
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Qualifications

• Grade 12 education (MB Standards)
• Minimum of one (1) year experience as a Security Patrol Officer in a healthcare setting
• Eligible for and maintains licensure to practice as a Security Officer (Guard) in the province of Manitoba
• Successfully complete Qualified Persons (QP) training and demonstrate competency in order to be designated as per the Mental Health Act.
• Proficiency with hand held radios or radio communications devices
• Province of Manitoba Class 5 Drivers Licence and access to a personal vehicle to provide service within Prairie Mountain Health
• Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology
• Maintain working knowledge of issues in supporting vulnerable populations, such as but not limited to, homelessness, vulnerable persons, addictions, HARM Reduction, crime prevention and public safety.
• Maintains physical abilities necessary to carry out duties of the position which may include but is not limited to walking, standing, running or support physical intervention to restrain and or evict aggressive individuals as may be required.
• Demonstrated organizational skills, and the ability to work independently
• Demonstrated problem solving and decision making skills
• Demonstrated flexibility to facilitate changes in techniques and procedures in a changing environment
• Demonstrated knowledge and competence of skills and concepts related to the position
• Demonstrated communication skills
• Ability to respect and promote confidentiality
• Ability to perform the duties of the position on a regular basis
• Ability to respect and promote a culturally diverse population
• Ability to work effectively and maintain positive working relationships with co-workers, clients and within interdisciplinary team

Position Summary

The Qualified Persons Security Officers (QPSO) are healthcare employees who are licensed Security Guards Security Guards as per the Private Investigators and Security Guards Act. QPSO’s are specifically trained to support a safe and secure healthcare environment. The specific training enables these officers to recognize and respond to various challenging situations often involving vulnerable mental health persons via appropriate recognition, assessment and de-escalation engagement techniques, as necessary to secure and protect the person, staff and other clients.

In designated health facilities, the QPSO supports the transfer of custody process between police agencies and the health site as per the Manitoba Mental Health Act and regional policy processes.

Responsibilities

Overview

• Maintains a physical presence with the health facilities to provide for rapid response to potentially violent, aggressive, and threatening persons. Will be required to utilize a variety of techniques commensurate with their training, with an aim to de-escalate any situation, while ensuring their own safety and that of the public. Where necessary they will respond to resistance through escalation of force up to and including using hand cuffs and/orother containment techniques.
• Responsible for the protection of life and property as it pertains to PMH designated sites.
• Works in conjunction with law enforcement or other agencies as necessary.
• Cooperates with all other staff to produce a harmonious working relationship throughout Prairie Mountain Health.
• Assumes custody of Mental Health clients as per policy or legislation. Provides safe and secure escort to all at risk persons between units within the health site for care purposes. Maintains and completes necessary documentation, reports required within the course of duty as it relates to this position.
• Provides safe and secure escort of at-risk persons within the campus in the support of client care needs. May include client monitoring in waiting, care treatment rooms, isolation rooms or within specific care units as required, based on the level of risk of violence assessed by the healthcare team.
• Responds to all emergency situations and supports the direction of the incident commander to assist in response or event management; or may as required act as the Site Incident Command until relieved in an emergency situation. Provides direct support for response to fire safety, evacuation or any other emergency codes as is required.
• Supports and provides training and orientation to security personnel as directed.
• Completes necessary notification to supervisor when identifies defective or broken, unsafe equipment or infrastructure while performing the duties of the protection officer. This may include damage to parking lot resources, patrol vehicles, signage, grounds, CCTV equipment failure, door failure or unsafe surfaces.
• Monitors and works with CCTV, Card Access or other related security systems and controls or support plans as required.
• Evicts non-authorized person in a professional and sensitive manner. Coordinating with clinical providers as necessary and contacts police should situations dictate.
• Provides effective communication to support client/visitor wayfinding, and actively supports the needs of clients or visitors within the health sites. Maintains accurate documentation and reporting of incidents and daily activities, including any necessary reports and form completion as identified in policy or required duties.
• Prepares or issues notices, summonses and information related to Provincial Offences notices under acts of legislation and municipal bylaws
• Maintains licensure and certification or position designation as is required by the employer, and or Manitoba Justice requirements. This may include updates to Criminal Record Check, Child Abuse and Adult Registry Checks, licensure, physical testing or certification in required ongoing education.
• Provides for interior and exterior grounds patrols and responses. Reports deficiencies or damages to property, signage, lighting, vehicles or equipment.
• As required, ensures visitor and staff parking infrastructure are maintained and operable as per operational need. Completes parking enforcement as per policy and municipal bylaws.
• Other duties as assigned