Security Representative

Mount Royal University Career Services; Calgary; Hybrid; CAD 51,000 - 66,000; Full time

Job summary

A post-secondary institution in Calgary seeks a Security Representative to ensure safety and security on campus. The candidate will engage in customer service, emergency response, and patrol duties, requiring a post-secondary education and a security license. This full-time, hybrid role offers a salary between $51,745 and $65,500 annually, along with a comprehensive benefits package.

Benefits

Paid vacation

Free recreation center membership

Health and dental benefits for eligible positions

Qualifications

• Minimum one year post-secondary certificate/program completion.
• Security License through the Government of Alberta is required.
• Minimum 6 – 12 months of related experience.

Responsibilities

• Patrol the Mount Royal University campus by foot or vehicle.
• Provide customer service to all persons using University facilities.
• Conduct basic investigations including interviews and statements.

Skills

Customer service experience

Crisis management

Interpersonal skills

Education

Post-secondary certificate/program

Tools

CCTV Systems

Emergency First Aid

Job description

Job Title

Security Representative

Job Type

Permanent

Union

MRSA

Position Classification

SPH04 Physical Services IV

Salary Grade

$51,745.00 - $65,500.00

FT or PT

Full-time

Hybrid Work

This position is ineligible

Position End Date (if applicable)

Location

MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)

About This Position

About the Department of Security Services

Security Services responds to alarms and accidents, provides emergency first aid and responds to unusual activity on campus 24/7. Security Services is considered an essential service within the University.

About The Role

Reporting to the Security Supervisor, the Security Representative will perform a broad range of security-based customer service, including public safety related duties to safeguard the staff, students, and public who access the Mount Royal University Campus, and protection of physical assets. Working as a member of the security team on shift, the Security Representative will perform a range of security and patrol tasking activities.

A key focus of the Security Representative is to deliver customer focused services, act as a first responder to accidents on campus, act as Security Dispatch, assist with emergency evacuations as well as maintain a safe environment using electronic monitoring equipment and physical patrols of the University campus. Other major responsibilities include conducting investigations, interviewing, report writing, taking statements, and handling evidence.

This is a full-time permanent position with an averaging work week of 37.5 hours. This position will work eight, ten and twelve hour shifts on a rotational basis, and involves a considerable amount of standing and walking.

Responsibilities

• Patrol the Mount Royal University campus by foot or vehicle in all lighting and weather conditions
• Provide customer service all persons using University facilities which includes providing information, directions and responding to complaints
• Liaise with individuals, organizations, groups on campus to promote safety and security awareness
• Recognize and investigate all incidents, unusual occurrences, suspicious persons and safety concerns
• Conduct basic investigations including interviews, statements, surveillance, and recovery of property
• Write reports and maintain timely and accurate notes on incidents
• Provide first line response to security emergencies and act as key link to the dispatch centre
• Assess incident scene and recommend assistance from external agencies such as EMS, Calgary Police, and Fire department
• Provide first aid as necessary including the use of AED and Naloxone
• Operate central dispatch centre and act as central dispatch office on a rotating basis
• Monitor, assess, record, and respond appropriately to all alarms including fire systems, alarm systems, and CCTV systems
• Control access to buildings and properties on the Mount Royal University campus
  
  

Qualifications

• Minimum one year post-secondary certificate/program completion
• An understanding of the Canadian legal system is required
• Security License through the Government of Alberta is required
• CPR certificate is an asset
• Minimum 6 – 12 months of related experience
• Must have prior experience working in a customer service position
• Ability to remain clam under pressure
• Demonstrated strong interpersonal, communication, and written skills
  
  

Salary: $51,745 - $65,500 per annum

Closing Date: Until suitable candidate is found

A cover letter and resume should be submitted in one .pdf formatted document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Contents].pdf (ex. Smith, 999999, CV.pdf).

We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.

If you require accommodation to participate in the recruitment process, please notify [e-mail] and we will work together on your accommodation request.

About MRU

Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's Academic Plan and Strategic Plan.

What We Offer

Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.

Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.

Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.