Security Professional Bilingual - Customer Service Representative - Full Time

Allied Universal Security Services; Vancouver; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Opportunities for career growth andadv

Comprehensive health and dental benefi

Paid training and development programs

Job summary

Allied Universal Security Services in Vancouver, BC, seeks a full-time Bilingual Security Professional for customer-focused front desk security, access control, and visitor management in a government office environment.

The role requires bilingual English/French communication, incident reporting, and coordination with emergency services. A valid BC security licence, First Aid/CPR, and five years of residency in Canada are essential.

Qualifications

• Fluency in English and French, both spoken and written.
• Minimum five (5) years of residency in Canada.
• Eligibility to obtain Government of Canada Reliability Status security clearance.

Responsibilities

• Provide professional front desk security, reception, and customer service.
• Greet and assist employees, visitors, contractors, guests, and clients in a professional manner.
• Verify identification, badges, credentials, and visitor access in accordance with site procedures.
• Monitor CCTV, access control, fire alarm, and building management systems.
• Respond to security incidents, alarms, emergencies, and safety concerns.

Skills

Bilingual English-French

Customer service

Strong communication

Education

BC Security Worker Licence

First Aid & CPR certification

Job description

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Allied Universal is seeking Security Professional Bilingual - Customer Service Representative in Vancouver, British Columbia.

Position: Security Professional Bilingual - Customer Service Representative

Location: Downtown Vancouver, British Columbia

Payrate:$20.25 per hour

Status: Full - Time

Shift: Monday To Friday ; 0830 - 1630

Overview:

Allied Universal is seeking a professional, reliable, and customer-focused Bilingual Security Professionalto join our team in Vancouver, BC. This full-time position supports a government office environment and is responsible for maintaining a safe, secure, and professional workplace.

The successful candidate will provide security services including access control, visitor management, identification and badge administration, security monitoring, patrols, incident reporting, emergency response coordination, and control room operations.

This position is well suited to a security professional with strong communication skills, attention to detail, excellent customer service, and the ability to remain calm and make sound decisions in emergency situations.

Important Security Clearance Requirement :

Candidates must have continuously resided in Canada for a minimum of five (5) years and meet the eligibility requirements to obtain a Government of Canada Reliability Status security clearance.

Requirements:

• Canadian Citizen or Permanent Resident status, as required for the applicable security clearance process.
• Minimum five (5) years of continuous residency in Canada.
• Eligibility to obtain a Government of Canada Reliability Status security clearance.
• Fluency in English and French, both spoken and written.
• Minimum one (1) year of security experience.
• Valid British Columbia Security Worker Licence.
• Valid First Aid and CPR certification.
• Previous experience as an Access Control Officer, Security Controller, Security Coordinator, Identification Officer, Control Room Operator, or similar security position is considered an asset.

Responsibilities:

• Provide professional front desk security, reception, and customer service.
• Greet and assist employees, visitors, contractors, guests, and clients in a professional manner.
• Verify identification, badges, credentials, and visitor access in accordance with site procedures.
• Manage visitor access, keys, access cards, deliveries, packages, couriers, and contractors.
• Monitor and control facility access while maintaining a welcoming and secure environment.
• Monitor CCTV, access control, fire alarm, and building management systems.
• Conduct regular security patrols, inspections, and access checks.
• Check the MDF (Main Distribution Frame) room and server room every four hours and document inspection results.
• Respond to security incidents, alarms, emergencies, suspicious activity, and safety concerns.
• Prepare accurate visitor logs, daily activity reports, inspection records, and incident reports.
• Communicate security concerns and incidents to Site Management and Allied Universal leadership.
• Coordinate with police, fire, medical, and other emergency services when required.
• Enforce site-specific Post Orders, security policies, emergency procedures, and client requirements.
• Assist employees and visitors with general questions, directions, and information.
• Maintain a professional appearance and secure, organized reception area.
• Use computers, security systems, email, and reporting tools to complete administrative and security tasks.
• Support emergency preparedness, fire safety, and evacuation procedures.
• Perform other security, reception, and administrative duties as assigned by the Supervisor or Client.

Benefits:

• Opportunities for career growth and advancement.
• Comprehensive health and dental benefits
• Paid training and development programs.

Disclaimer:

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.