Security Operations Manager

Securitas; Vancouver; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading security company is seeking a Security Manager to oversee operations and personnel across various sites in Vancouver. The role involves ensuring high service quality, maintaining compliance with policies, and managing shifts effectively. Ideal candidates will possess strong leadership skills, experience in security management, and a commitment to service excellence.

Benefits

Full benefits package

Qualifications

• 2-3 years professional-level experience in security management.
• Understanding of security operations and supervisory practices.
• Ability to work rotating shifts including weekends.

Responsibilities

• Manage shift and supervise security personnel across multiple sites.
• Ensure service expectations are met through continuous client communication.
• Conduct training and maintain a positive professional environment.

Skills

Customer service orientation

Integrity

Interpersonal skills

Leadership

Planning and organizing

Education

Diploma in Criminal Justice or Business Administration

Tools

Splunk

Compliance Management

Cybersecurity

Job description

Assists with the security services under the direction of the Security Lead and / or District Manager to an assigned account including operational effectiveness and supervision of security personnel. Manages a shift and / or segment of guarding operations at the direction of line management. Performs inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures in support of operations. Performs a variety of management functions for assigned account.

ESSENTIAL DUTIES & RESPONSIBILITIES :

• Manages a shift and / or segment of guarding operations at multiple sites including supervision of subordinate officers and supervisory staff; ensures that personnel deliver high quality service.
• Ensures that service expectations are being met through regular contact with clients; evaluates service quality inspects posts and initiates corrective action in a timely manner as necessary.
• Meets with line management and / or client representatives for status updates and to address any actual or potential problems; provides support during client start-ups; provides input to security planning assessments and surveys; reviews post orders and communicates requirements and changes to affected personnel.
• Participates in and coordinates with line management regarding the orientation training development and retention of high caliber staff; ensures that each staff member is treated with dignity and respect; coaches employees and carries out disciplinary actions as necessary.
• Maintains a positive professional environment in full compliance with applicable laws regulations policies and procedures; acts to ensure that staff members understand and comply with applicable laws regulations policies and procedures.
• Communicates and coordinates with line management regarding scheduling staffing equipment record keeping and related matters to ensure smooth delivery of services; makes scheduling and staffing adjustments as needed to meet client requirements while controlling labor costs; reviews reports to ensure that commitments have been met and client directions have been followed.
• Provides input to company initiatives; promptly assists line management in the resolution of legal financial human resources and administrative issues.
• Performs tasks and duties of a similar nature and scope as required for assigned office.

QUALIFICATIONS :

• Excellent verbal and written English communication.
• Ability to write clearly and concisely and submit professional reports in written English.
• High level of integrity ethics responsibility and ownership required.
• Diploma in Criminal Justice Business Administration or a related field is an asset.
• 2 - 3 years professional-level experience plus prior security and / or Military experience may be an asset.
• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning organizing and leadership skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills ability to successfully interact at all levels of the organization including with clients while functioning as a team player required.
• Ability to take initiative and achieve results.
• Must be available to work an assigned shift. May be required to work rotating schedules; shifts may include weekends mornings afternoons evenings overnights on-call.
• Must have valid provincial drivers license.

BENEFITS :

Depending on experience Securitas will offer a starting salary of $70K in addition to a full benefits package.

AF-WesternCanada

Required Experience :

Manager

Key Skills

Splunk,Compliance Management,IDS,SOC,Cybersecurity,Identity & Access Management,Security,Information Security,Process Engineering,Metadata,Encryption,Siem

Employment Type : Full-Time

Department / Functional Area : Security

Experience : years

Vacancy : 1

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