Security Operations Centre (SOC) Operator

Securiguard Services Ltd.; Regina; On-site; CAD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Comprehensive benefits package

Permanent employment opportunities

Full uniform provided

Paid training and orientation

Continuing education through Securigu­

Career growth

Job summary

Securiguard Services Ltd. is expanding its operations in Regina, Saskatchewan, and seeks a Security Operations Centre Operator/Control Room Operator to support field activities at the Co-op Refinery. You will monitor CCTV, alarms, and access control; dispatch security personnel; and document incidents and communications, staying calm under pressure.

Training will be provided for suitable candidates. This full-time role offers comprehensive benefits, paid training, uniform, career growth, and a

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Willing to obtain Saskatchewan Security Licence.

Responsibilities

• Monitor CCTV cameras, alarm systems, access control systems, and life safety systems.
• Dispatch security personnel to incidents, patrol requests, and emergency calls.
• Complete accurate incident reports, activity logs, and shift summaries.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Security software platforms

Job description

Securiguard Services Ltd. is expanding its operations into Regina, Saskatchewan, and we are seeking a highly capable and driven Security Operations Centre Operator/Control Room Operator to support the field operations in one of industrial sites.

The ideal candidate is professional, detail-oriented, comfortable working with technology, and able to remain calm under pressure. While previous SOC or control room experience is considered an asset, training will be provided to suitable candidates with strong communication and problem-solving skills.

Location

Co-op Refinery, Regina

Schedule

• 12-hour continental rotating shifts
• Rotation between days and overnights every two weeks
• Available shift patterns:
  • 6:00 AM - 6:00 PM / 6:00 PM - 6:00 AM
  • 8:00 AM - 8:00 PM / 8:00 PM - 8:00 AM
• Includes weekdays, weekends, and holidays as scheduled

Duties

Security Monitoring & Surveillance

• Monitor CCTV cameras, alarm systems, access control systems, and life safety systems
• Identify and report suspicious activity, security concerns, or system irregularities
• Respond to alarms and incoming service requests in a timely manner
• Maintain awareness of ongoing incidents and operational activity

Dispatch & Communications

• Dispatch security personnel to incidents, patrol requests, and emergency calls
• Maintain professional communication with guards, supervisors, clients, and emergency services
• Operate radios, telephones, email, and internal communication systems
• Escalate incidents following established procedures and protocols

Incident Reporting & Documentation

• Complete accurate incident reports, activity logs, and shift summaries
• Document all incidents, alarms, and communications within reporting systems
• Maintain confidentiality and professionalism when handling sensitive information

Access Control & Administrative Support

• Monitor and manage access control activity
• Assist with badge access requests, visitor management, and credential administration
• Support basic troubleshooting of security systems when required

Emergency Response Support

• Assist with emergency response coordination during fire, medical, safety, or security incidents
• Follow site emergency procedures and escalation processes
• Remain calm and professional during high-pressure situations

Qualifications & Requirements

• Willing to obtain Saskatchewan Security Licence
• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent computer proficiency and ability to learn security software platforms
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Ability to work independently and as part of a team
• Availability to work rotating shifts, including nights, weekends, and holidays

What We Offer

• Comprehensive benefits package
• Permanent employment opportunities
• Full uniform provided at no cost
• Paid training and site-specific orientation
• Continuing education covered through Securiguard university
• Career growth and advancement opportunities
• Supportive and team-oriented work environment

Salary: $23.50 per hour