Security Operations Centre Operator

Jewish Toronto; Toronto; In loco; CAD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The Jewish Security Network (JSN) of Greater Toronto is hiring SOC Operators to run the 24/7 Security Operations Centre, safeguarding the Toronto Jewish community through rapid incident response and meticulous record keeping.

You will monitor digital assets, coordinate communications, and support Jewish institutions during emergencies, working rotating shifts including nights and weekends. Police background check and eligibility to work in Canada required.

Competenze

• Bachelor’s degree or college equivalent is preferred.
• Fluent English reading/writing required; Hebrew is an asset.
• Typing speed >50 words per minute in English.
• Experience in security, SOC, or related operations is a plus.
• Eligible to work in Canada and able to pass a police background check.

Mansioni

• Operate the SOC on a shift-basis using advanced technology and assets.
• Manage incidents as they arise and conduct detailed record keeping.
• Provide direct support to Jewish institutions during emergencies.
• Adhere to predefined protocols and work with the JSN team.
• Coordinate with internal and external security assets as needed.
• Attend trainings and conduct peer-to-peer training sessions.
• Run drills and perform routine maintenance activities as assigned.
• Support event security as required and work a 24/7 rotating schedule.

Conoscenze

Customer service

Stress management

Problem solving

Software proficiency

Typing speed

Hebrew (asset)

Security awareness

Team collaboration

Formazione

Bachelor's degree or college equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff.

Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will s ynthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents.

Responsibilities:

• Operate the SOC on a shift-basis using sophisticated technology and supporting assets
• Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
• Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
• Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
• Coordinate with other internal and external security assets as needed
• Attend regular meetings and trainings, and assist with peer-to-peer training sessions
• Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
• Assist JSN with event security as needed
• Work on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7

We are seeking someone who possesses the following skillset:

• Strong interpersonal skills and customer-service experience
• Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure required
• Strong problem-solving skills and detail orientated
• Strong experience working with software and large technological assets, including as a back-end user
• Exceptional computer skills, including the ability to type >50 words per minute in English
• Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset
• Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
• Familiarity with situational awareness and other security strengths considered an asset
• Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
• A graduate of a Bachelor’s Degree program or college equivalent considered a major asset
• Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
• Familiarity with Microsoft Suite considered an asset

This full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada.

JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization. We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.