Security Operations Analyst

Bell; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

Hybrid work arrangement

Employee discount (Bell services)

Job summary

Bell is seeking a Security Operations Analyst II to join the Security Operations team. This role leads the investigation, analysis, and resolution of complex security incidents, advanced threats, and escalated cybersecurity events across enterprise and customer environments. Strong hands-on experience with Palo Alto Networks and Cisco ISE is required.

The position operates in a fast-paced 24/7 environment, collaborating with clients and internal teams to drive remediation and maintain compliance.

Qualifications

• University or college degree or 5 years equivalent information systems experience.
• Hands-on experience with multiple firewall vendors.
• Experience with SD-WAN deployment and management.
• Experience managing and troubleshooting IPS/IDS systems.
• Ability to translate complex problems into actionable items.
• Bilingual English/French is a plus.

Responsibilities

• Lead investigation, analysis and resolution of complex security incidents and escalated threats.
• Support threat detection, access control, and security monitoring activities.
• Provide senior-level technical expertise and incident remediation.
• Collaborate with internal teams and customers to meet contractual security requirements.
• Maintain and update security documentation and best practices.

Skills

Security operations

Incident response

Threat detection

Access management

Firewalls

IPS/IDS management

SIRT coordination

Communication

Education

University or College CS program or 5 years equivalent

Tools

Palo Alto Networks

Cisco ISE

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth.

Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

We are seeking a Security Operations Analyst II to join Bell’s Security Operations team, playing a critical role in protecting and supporting one of Canada’s largest telecommunications networks. This is a Level 3 (L3) security operations role responsible for leading the investigation, analysis, and resolution of complex security incidents, advanced threats, and escalated cybersecurity events across enterprise and customer environments. The successful candidate will possess strong hands‑on experience with Palo Alto Networks security solutions and Cisco Identity Services Engine (ISE), leveraging these technologies to support threat detection, access control, incident response, and security monitoring activities. Working closely with internal teams and customers, you will provide senior‑level technical expertise, drive incident remediation efforts, ensure compliance with contractual security requirements, and contribute to the continuous enhancement of security operations capabilities. This position requires deep knowledge of cybersecurity operations, security technologies, and forensic investigation practices, along with the ability to operate effectively in a fast‑paced 24/7 environment while serving as a key contributor or lead within the Security Incident Response Team (SIRT).

Key Responsibilities

• Manage the daily customer requests for changes to their security infrastructure.
• Prepare changes for security devices such as firewalls, intrusion detection and prevention systems, identity access management, etc.
• Participate in new client onboarding projects and services and prepare implementations.
• Review and interpret security alerts and provide diagnostics in the management of incidents to support clients.
• Depending on the nature of the security threat, assess and develop mitigation measures to ensure that appropriate treatment is applied, and customers are informed.
• Take proactive measures to manage all perimeter security equipment or associated components that may be interrupted or affected due to threats or vulnerabilities.
• Configure, install, manage, and maintain security devices and provide general information and recommendations on security best practices.
• Develop documentation associated with maintenance releases and keep it updated.
• Observe security management best practices.

Critical Qualifications

• Completion of a University or College program in Computer Science; or 5 years of equivalent industry experience in the information systems field.
• Demonstrated experience in the design, implementation, and troubleshooting of security solutions including authentication, authorization, encryption, and audit capabilities as part of an overall system design.
• Recognized hands‑on experience in the implementation, daily management, and troubleshooting of firewalls from multiple vendors.
• Hands‑on experience in maintaining and deploying SDWAN solutions.
• Proven experience in the daily management and troubleshooting of intrusion detection and prevention systems (IPS).
• Experience in troubleshooting security solutions including authentication capabilities, authorization, and encryption, as well as securing devices access.
• Experience in translating complex and ambiguous problems into actionable items.
• Ability to work with multiple clients and across multiple technologies.
• Ability to work under pressure (required during incidents).
• Good communication, writing, and presentation skills. Autonomous, with excellent organizational and interpersonal skills.
• Excellent communication skills in French and English (written and spoken).

Preferred Qualifications

• Hands‑on security certifications from major vendors.
• Experience working with the following security vendors: Palo Alto, Juniper, Cisco, Fortinet, Arcsight, Checkpoint, etc.
• Knowledge of offensive and defensive security operational tactics.
• Understanding of compliance frameworks such as NIST, ISO 27001, ITIL, SAS70 (or 5970) and/or others.
• Knowledge of security information and event management (SIEM).

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/02/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto