Security Officer- RID

Hard Rock International; Ottawa; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment venue in Ottawa is seeking a part-time security personnel to provide safety for patrons and team members. The role includes ensuring compliance with regulations, handling inquiries, and preparing incident reports. Candidates should have a post-secondary diploma in Law and Security and strong communication skills. The position requires standing for long periods and interacting with guests. Join us in maintaining an atmosphere of excitement and safety.

Qualifications

• Current First Aid / CPR certification required.
• Ability to obtain Category 2 Gaming Assistant registration.
• Working knowledge of computer applications.

Responsibilities

• Provide security coverage for patrons and team members.
• Assist guests with inquiries and event information.
• Prepare detailed incident reports.
• Patrol areas to ensure security presence.
• Coordinate resolution of emergencies.

Skills

Customer Service

Communication skills

CCTV

Writing Skills

Computer Skills

Law Enforcement

Security

Education

Post-secondary diploma in Law and Security (preferred)

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Position Summary :

Under the direction of security supervisors and managers, the incumbent provides basic security coverage, ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization as well as those of its guests and team members. Promotes an outgoing, friendly, guest-oriented demeanor at all times.

Responsibilities

Responsibilities :

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) regulations.
• Ensure proper security for all transfers of monies within the property.
• Assist patrons with inquiries and situations, including providing information about the property and events, giving directions, and escorting them if necessary.
• Prepare detailed incident reports clearly and precisely.
• Patrol casino areas to establish security presence and report unusual or suspicious activities.
• Assist in coordinating and resolving emergencies.
• Assist in maintaining proper key control and security protocols.
• Demonstrate a commitment to responsible gaming and alcohol service, notifying managers of concerns discreetly.
• Reinforce the company's mission and values through actions and behaviors.
• Ensure prompt and discreet notification to managers of any illegal acts or ethical concerns.
• Perform other related duties as assigned.
• Create an atmosphere that encourages guests to choose Hard Rock for gaming and entertainment; actively build and retain guest relations; serve as a mentor to team members to provide superior guest service.
• Other duties as assigned.

This job description reflects the essential functions; it does not encompass all tasks that may be assigned.

Qualifications

Experience, Certifications, Education :

• A minimum of a post-secondary diploma in Law and Security is preferred.
• Working knowledge of computer applications.
• A current First Aid / CPR certification.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Skills :

• Strong analytical, verbal, and written communication skills.
• Experience or knowledge of the gaming industry.

Physical Demands :

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Frequently lift, push, pull, or move up to 50 pounds.

Working Conditions :

• Duties are performed in a highly regulated environment, with some time spent on the casino floor, which may involve exposure to noise and other environmental factors.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or during the assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL and strive to foster an inclusive workplace culture.

We are committed to providing employment accommodations as required.

Please contact Human Resources if accommodations are needed at any stage of the hiring process.

Required Experience :

Unclear Seniority

Key Skills

CCTV, Customer Service, Communication skills, Computer Skills, Law Enforcement, Security, Writing Skills

Employment Type : Part-Time

Experience : Years

Vacancy : 1