Security Officer

Gateway Casinos & Entertainment; New Westminster; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading gaming company in New Westminster, BC is hiring a Security Officer to oversee operations and ensure safety for guests and employees.Your role entails maintaining presence on the gaming floor, controlling access, and providing customer service. Candidates should have security experience, training, and strong communication skills. A competitive starting salary of $22.79/hour plus full benefits awaits full-time employees. This is an opportunity to be part of a dynamic work environment.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum 6 months of experience in a security role.
• Proven high level of customer service.
• Ability to lift up to 25 lbs and push/pull up to 150 lbs.

Responsibilities

• Maintain a presence on the gaming floor and respond to guest inquiries.
• Control access to the facility and sensitive areas.
• Conduct incident investigations and write reports.

Skills

Customer service

Detail-oriented

Analytical skills

Communication skills

Flexible hours availability

Understanding of casino operations

Education

Completion of Gaming Security Officer training

Serving It Right certification

Tools

Microsoft Word

Job description

New Westminster, BC Casino/BingoCasual Application Deadline (Internal Applicants Only): 05/07/2025

The Gateway to Your Future

As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. In this key role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and/or fraud, while delivering a rock-solid commitment to customer service.

At all times, you are aware of the gaming operations and will work under provincial gaming regulations and comply with all applicable laws, policies and procedures. This exciting opportunity at a national company offers you the chance to nourish and grow your career with the promise of an excellent benefits package and competitive salary for full-time employees.

We Provide

• Full benefits package for full-time employees.
• $22.79/hour starting wage, then $23.38/hour post probation.
• Retirement savings plan.
• Exciting, supportive and fun work environment.
• Family and friends discounts on travel, tech, food, beverage, and fitness.
• Development and training opportunities.

Key Responsibilities

• Maintain a presence on the gaming floor and be able to respond to guest inquiries quickly.
• Control access to the facility and particularly to sensitive areas.
• Escort of patrons and assets.
• Patrol of casino property.
• Ability to conduct an incident investigation.
• Write reports and maintain a daily log.
• Other assigned duties as required.
• Provide First Aid and medical attention as required (If IFA certified).

What You Bring

• Minimum 6 months of experience in a security role.
• Proven, high level of customer service.
• Detail-oriented and organized nature.
• Solid analytical and communication skills, both written and verbal.
• Sensitive in dealing with people and proactive in providing solutions.
• Good judgment and understanding of casino operations.
• Experience with Microsoft Word.
• Benefit from working flexible hours, evenings and weekends.
• Completion of the Gaming Security Officer (GSO) training before start, OR a valid BC Security License, then the completion of the Gaming Security Officer (GSO) training exam within 90 days of start.
• Completion of Serving It Right.
• Ability to stand and walk for long periods.
• Ability to lift; upto 25 lbs and push/pull upto150 lbs.
• Capacity to physically restrain and secure individuals using prescribed techniques.
• Social perceptiveness and good vision to identify people.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in its portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.