Security Officer

Gateway Casinos & Entertainment Limited; Courtenay; On-site; CAD 40,000 - 60,000; Full time

Job summary

Gateway Casinos & Entertainment Limited seeks a Security Officer to oversee safety and security operations at the casino. Candidates should have experience in security, certified in First Aid/CPR, and possess strong customer service skills. This position comes with competitive salary and benefits.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Development and training opportunities

Family and friends discounts

Qualifications

• Minimum 6 months experience in a security role.
• Current First Aid / CPR certification required.
• Ability to obtain registration as a Category 2 Gaming Assistant.

Responsibilities

• Maintain a presence on the gaming floor.
• Control access to sensitive areas.
• Provide First Aid and medical attention as required.

Skills

Customer service

Detail-oriented

Analytical skills

Communication skills

Education

First Aid / CPR certification

Gaming Security Officer (GSO) training

Job description

As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. In this key role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and / or fraud, while delivering a rock-solid commitment to customer service.

At all times, you are aware of the gaming operations and will work under provincial gaming regulations and comply with all applicable laws, policies and procedures. This exciting opportunity at a national company offers you the chance to nourish and grow your career with the promise of an excellent benefits package and competitive salary for full-time employees.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Maintain a presence on the gaming floor and be able to respond to guest inquiries quickly.
• Control access to the facility and particularly to sensitive areas.
• Monitor alarm panels and control and issue keys.
• Write reports, maintain a daily log and conduct investigations.
• Provide First Aid and medical attention as required.

What You Bring

• Minimum 6 months experience in a security role.
• Proven, high level of customer service.
• Detail-orientated and organized nature.
• Solid analytical and communication skills, both written and verbal.
• Current First Aid / CPR certification.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Sensitive in dealing with people and proactive in providing solutions.
• Good judgment and understanding of casino operations.
• Experience with computers and surveillance equipment.
• Benefit from working flexible hours, evenings, and weekends.
• Completion of Gaming Security Officer (GSO) training / exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training / exam within 90 days of start in .
• ProTect and Deal Us Security Staff Training program completion within 30 days of start in Alberta.
• Completion of Serving It Right (BC) / Proserve (Alberta) / Smart Serve (Ontario) certificate prior to start date
• Ability to stand and walk for long periods.
• Capacity to physically restrain and secure individuals using prescribed techniques.
• Social perceptiveness and good vision to identify people.

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.