Security Installation Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; Delta; On-site; CAD 54,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Sick time included

Benefits package from day one

Employee discount programs

Job summary

Johnson Controls Canada, primarily office-based at our Langley office, is seeking an organized customer service coordinator. You will manage installation projects from initial contact to completion, coordinating internal teams, vendors and schedules for on-time delivery.

Ideal candidates have at least 1 year of customer service experience, with strong communication and MS Outlook/Excel skills. Benefit-rich role with comprehensive compensation and strong team support.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience.
• Strong organizational and communication skills required.

Responsibilities

• Coordinate installations from first contact to contract close.
• Make welcome calls to customers within 48 hours of job booking.
• Ensure installation site readiness with construction progress, lift availability, and network connectivity.
• Schedule technicians and subcontracted vendors using scheduling software to ensure on-time completion.
• Create job packets with installation details and forms for installers.
• Track materials and update installation backlog to inform stakeholders.
• Process paperwork to ensure safety policy compliance and timely closeout.

Skills

Customer service

Communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Job description

About Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Your next incredible opportunity is just a few clicks away!

What we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
• Encouraging and collaborative team environment.
• JCI Employee discount programs (The Loop by Perk Spot).

This position is primarily office-based and located at our Langley office.

What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job. This includes initial installation meetings and each return trip thereafter.
• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Track and verify on-time delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI's Zero Harm safety policy.
• Process all necessary paperwork to ensure timely closeout of the installation.
• This requires solid communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it

• Communicate with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

What we look for

• Required
  • High School Degree or equivalent
  • At least 1 year of customer service experience.
  • Strong organizational skills.
  • Ability to communicate in a professional business manner.
• Preferred
  • Knowledgeable in Microsoft (Especially Outlook and Excel).
  • Excellent written and verbal communication skills.
  • Ability to handle several tasks simultaneously.
  • Ability to work in a fast paced, team-oriented environment

HIRING SALARY RANGE: $54,200-$72,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act ("AODA"). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.