Security Guard - Retail Centre - Full Time

Allied Universal; Calgary; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

Paid training

Career advancement opportunities

Flexible scheduling

Supportive team environment

Ongoing professional development

Job summary

Allied Universal is hiring a Security Guard for a Retail Centre in Calgary, Alberta. The role involves patrolling interior and exterior areas, maintaining a professional security presence, and assisting guests and tenants in a busy shopping environment.

The successful candidate will respond to incidents, enforce site policies, and complete detailed reports, while upholding a high standard of service and safety for visitors and staff.

Qualifications

• Valid Alberta Security Worker Licence is required.
• First Aid/CPR certification is required.
• Previous security, retail, customer service, loss prevention, or public-facing experience is an asset.
• Strong verbal and written communication skills are essential.

Responsibilities

• Conduct interior and exterior patrols of the retail centre and surrounding property.
• Maintain a visible and professional security presence in the assigned area.
• Respond promptly to incidents, disturbances, medical emergencies, alarms, and other security-related situations.
• Follow site procedures, post orders, emergency response plans, and company policies.
• Assist guests, tenants, employees, contractors and visitors with questions and general customer service needs.
• Enforce property rules and site policies in a professional manner.
• Document incidents with accurate daily activity and incident reports.

Skills

Verbal and written communication

Professional appearance

Customer service mindset

Observant and situational awareness

Education

Valid Alberta Security Worker Licence

First Aid/CPR certification

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Guard - Retail Centre - Full Time in Calgary, Alberta.

Job Title: Security Guard - Retail Centre

Location: Calgary,Alberta

Position Type: Full Time

Wage: $18.00 per hour

Schedule: Wednesday - Sunday ; Weekdays: 1230-2030 and Weekends: 1030 - 1830

Position Overview

Allied Universal is seeking a reliable, professional, and customer-focused Security Guard - Retail Centre - Full Time to join our team in Calgary, Alberta. This full-time position is based in a high-traffic retail and shopping centre environment where the successful candidate will play an important role in maintaining a safe, secure, and welcoming environment for guests, tenants, employees, and visitors.

The Security Professional will be responsible for conducting interior and exterior patrols, monitoring security systems, responding to incidents and emergencies, enforcing site policies, completing accurate reports, and providing professional customer service.The ideal candidate is observant, dependable, physically capable, and comfortable working in a busy public environment. Strong communication, conflict-resolution, and de-escalation skills are essential.

Physical Requirements

• Stand and walk continuously for extended periods during an 8-hour shift.
• Be able to stand and walk for up to 8 hours per shift, with scheduled breaks as applicable.
• Conduct frequent and routine foot patrols throughout interior and exterior areas of the property.
• Walk long distances throughout the shopping centre, parking areas, entrances, common areas, and other assigned locations.
• Remain on foot for extended periods while maintaining a visible security presence.
• Respond promptly to security incidents, emergencies, alarms, and calls for assistance, including walking quickly to different areas of the property when required.
• Navigate stairs, ramps, corridors, parking areas, and other property areas during patrols.
• Maintain sufficient mobility and stamina to perform repeated walking and standing throughout the shift.
• Be able to work indoors and outdoors and perform patrol duties in varying weather conditions.
• Maintain alertness and situational awareness while performing prolonged walking and standing duties.
• Perform these physical activities safely while carrying required security equipment, such as a radio and other assigned equipment.

Key Responsibilities

• Conduct regular interior and exterior foot patrols of the shopping centre and surrounding property.
• Maintain a visible and professional security presence throughout the assigned area.
• Respond promptly and professionally to incidents, disturbances, medical emergencies, alarms, and other security-related situations.
• Follow established site procedures, post orders, emergency response plans, and company policies.
• Assist guests, tenants, employees, contractors, and visitors with questions and general customer service needs.
• Enforce property rules, regulations, and site policies in a professional and respectful manner.
• Identify and report suspicious activity, safety hazards, security concerns, property damage, and unauthorized access.
• Complete accurate and detailed daily activity reports, incident reports, occurrence reports, and other required documentation.
• Support lost and found procedures and assist with first aid and emergency response when required.
• Liaise professionally with police, fire services, EMS, property management, tenants, and emergency responders when necessary.
• Maintain confidentiality when handling sensitive information and security-related matters.
• Use radios, telephones, computers, and security reporting systems as required.
• Provide assistance during evacuations, emergencies, and other site-specific events.
• Perform other security and customer-service duties as assigned by site management.

Qualifications & Requirements

• Valid Alberta Security Worker Licence.
• Valid First Aid/CPR certification.
• Previous security, retail, customer service, loss prevention, or public-facing experience is an asset.
• Strong verbal and written communication skills.
• Professional appearance and positive customer-service approach.
• Ability to remain calm, alert, and professional during stressful or high-pressure situations.
• Strong observation, situational awareness, and attention to detail.
• Ability to communicate effectively with guests, tenants, employees, emergency responders, and management.
• Ability to handle conflict professionally and use effective de-escalation techniques.
• Basic computer skills and ability to complete electronic incident reports and daily activity logs.
• Reliable transportation and dependable attendance are considered assets.
• Must be available to work the assigned Wednesday–Sunday schedule, including weekdays and weekends.

What We Offer

• Competitive hourly wages
• Paid training
• Career advancement opportunities
• Supportive team environment
• Flexible scheduling
• Ongoing professional development

Disclaimer

As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include, but is not limited to, criminal history, employment verification, education verification, and professional references.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.

Requisition ID

2026-1683759