Security Guard - Part Time without Benefits

Cadillac Fairview; Toronto; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a dynamic team as a Security Guard in a part-time role that emphasizes customer service and safety. This position offers the chance to make a real impact by ensuring a secure environment for clients and guests. You'll engage with the community, enforce property standards, and respond to emergencies, all while working in a fast-paced setting. The company values diversity and inclusion, supporting your growth and development in a collaborative culture. If you're passionate about safety and service, this is your opportunity to shine in a rewarding environment.

Qualifications

• Minimum one year of shopping centre security experience preferred.
• Provincial Security License is required.

Responsibilities

• Provide outstanding service to customers and clients.
• Maintain compliance with property standards and regulations.
• Respond to medical emergencies and provide first aid.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Judgment and Decision-Making

Tact and Diplomacy

Emergency Procedures Knowledge

Access Control Procedures

Education

Post-secondary education in Law Enforcement/Security

Tools

Microsoft Office

Google Suite

Job description

Security Guard - Part Time without Benefits

Join to apply for the Security Guard - Part Time without Benefits role at Cadillac Fairview.

Get AI-powered advice on this job and more exclusive features.

Role impact:

To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties. To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.

Role details:

The successful candidate will work all shifts including days, evenings, nights, and weekends. This role is part-time without benefits.

What you will deliver:

• Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc…
• Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner;
• Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis;
• Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints;
• Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines;
• Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans;
• Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned;
• Report and follow up on hazards and/or deficiencies identified during the course of duty;
• Inspect fire equipment and escalators daily;
• Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive;
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program;
• Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act;
• Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations;
• To provide after-hours lock-up and morning open-ups;
• Complete CF Serve and Secure program with annual recertification;
• Complete procedures related to building operating hours and traffic management programs;
• Perform other duties as assigned.

What your strengths are:

• A great teammate with strong interpersonal skills;
• Customer service focused;
• Strong communicator, verbal and written;
• Demonstrate sound judgment, discretion and overall decision-making skills;
• Able to use tact and diplomacy in dealings across a range of settings and situations;
• Able to work in an exciting, fast-paced environment;
• Solid understanding of emergency and standard operating procedures;
• Ability to maintain and enforce access control procedures.

What you need to succeed:

• Post-secondary education in Law Enforcement/Security or equivalent;
• Minimum one (1) year of shopping centre security experience preferred;
• Provincial Security License is required;
• Current CPR/First Aid Certification;
• Knowledge of Trespass to Property Act;
• Sound knowledge of Occupational Health and Safety Act;
• WHMIS and other safety courses an asset;
• Knowledge of applicable federal, provincial and municipal legislation and regulations;
• Good digital literacy (Microsoft Office, Google Suite) is required;
• Prior work experience in a customer service environment is a definite asset;
• Knowledge of crowd control in emergency situations and emergency events.

Why you should join us:

At Cadillac Fairview, we have been transforming communities for over 50 years. We are more than our properties. We are building leaders at all levels. We offer interesting work, a great organizational culture, collaboration opportunities, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package including benefits and pension. Make a difference with us!

Our actions are guided by our CF Values: Aim Higher, Own Your Expertise, Collaborate Effectively, Engage with Empathy, and Embrace Change. We are committed to diversity and inclusion. If you need accommodations during the recruitment process, please notify us at [e-mail].